Queensmead Residential Home

About Us

Queensmead Residential Home is in Polegate, supporting older people and younger adults from across East Sussex, including people who have a physical disability.

We are a residential home rather than a clinical setting, and we say so plainly because people deserve to know what they are choosing. What we provide is a household in which the practical difficulties of later life have been lifted off somebody's shoulders. Help with washing and dressing, given without fuss and in private. Medication managed properly. Meals cooked here and eaten at a table. Somebody awake through the night. Company when it is wanted and quiet when it is not.

Where a physical disability is part of the picture, our attention goes to movement and independence. Accessible bathrooms, the right equipment, and staff who know how a particular person wants to be helped to transfer. Being left in a room because getting somebody out of it takes two people and ten minutes is the kind of small neglect that quietly shrinks a life, and we do not tolerate it.

Most people move in after a hard stretch, so we take the first weeks slowly and learn how a person likes their day arranged before we start arranging anything. Routines matter a great deal more than people expect.

The Care Quality Commission has not yet given us an overall rating. Come and have a cup of tea with us and ask the residents what they make of the place.

Common questions about Queensmead Residential Home

Where is Queensmead Residential Home located?

Queensmead Residential Home is a residential care home in Polegate, East Sussex, BN26 6BU. You can view its exact location and get directions from the map on this page.

What type of care does Queensmead Residential Home provide?

Queensmead Residential Home is registered to provide residential personal care, with support that includes Older person care, Physical disability support, Younger adults care. The full list of services is shown on this page.

How many beds does Queensmead Residential Home have?

Queensmead Residential Home is registered for up to 21 residents. Contact the home to check current availability.

Contact Queensmead Residential Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
• Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

More about the care at Queensmead Residential Home

What each type of care involves, and the questions worth asking when you call or visit.

Older Person Care

Downlands Medical Centre is 0.1 miles from Queensmead, with a pharmacy at 0.2 miles and a dentist a little further. Older residents are helped with washing and dressing, which the home says it does without fuss and in private, along with medication managed properly and meals cooked on the premises. It also says somebody is awake through the night, and that company is there when wanted and quiet when it is not. Most people move in after a hard stretch, so the home says it takes the first weeks slowly and learns how a person likes their day arranged. Ask how many staff are awake overnight and who checks that a routine is being kept to.

Physical Disability

Being left in a room because getting somebody out takes two people and ten minutes is what this home calls a small neglect that shrinks a life. For a physical disability that is the test, along with accessible bathrooms, the right equipment and staff who know how a person wants to be helped to transfer. Ask how transfers are staffed and whether an adapted bathroom can be seen on a visit.

Younger Adults

Polegate Station is 0.3 miles from Queensmead, and only two of the 47 homes in the area are newer to the register. In a house of 21 places an adult under 65 will have few contemporaries, which is the thing to weigh. Ask who else of a similar age is there, what the week offers, and how freely someone can come and go.

Residential Care

Queensmead holds 21 places, fewer than 40 of the 47 homes in the area and well below a local average of 45. The home is direct about being residential rather than clinical, which is the distinction that matters most when choosing. Residential care covers everyday living, personal care, medication, cooked meals and company, but there is no registered nurse on site, so somebody needing regular clinical attention would need a nursing home. South East weekly fees usually fall between £1100 and £1450, while East Sussex council pays about £800 to £950. Ask what is included in the fee at this Polegate home and what is charged separately.

Questions families ask about Queensmead Residential Home

Answered from the CQC register where we can. 6 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. Queensmead Residential Home is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

No. Queensmead Residential Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Ask the home. The home has not told us whether it offers short stays. Ask when you call; many homes can arrange a trial period.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Queensmead Residential Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Overall: Not Yet Rated

• Safe: Not Yet Rated
• Effective: Not Yet Rated
• Caring: Not Yet Rated
• Responsive: Not Yet Rated
• Well-led: Not Yet Rated

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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