Norbury Hall

Norbury Hall is a residential care home in London, Croydon (SW16 4RW). It holds a CQC rating of Good.

About Norbury Hall

Norbury Hall is a residential care home in Croydon, south London, providing a home and short stays for adults who need support with daily living. The people who live here have a wide range of needs. Many are older adults who need help with personal care, mobility and medication, and a good number are living with dementia. For them we keep the day calm and familiar, give people time to respond, and take the trouble to learn about their lives so that staff can be genuine company rather than simply efficient. We also support adults who have a learning disability or who are autistic, people managing mental health conditions, people living with a physical disability, and people with a visual or hearing impairment, adjusting how we communicate and how the building is used so that nobody is left out. Respite stays are available, whether a family carer needs a planned break or somebody needs looking after for a few weeks after being unwell. Our most recent overall rating from the Care Quality Commission is good. That reflects the ordinary, consistent work our team does day after day. If you would like to see Norbury Hall, please ring us and arrange a visit. Come and look round properly, talk to the staff and the people living here, and ask whatever you want to ask.

Care provided at Norbury Hall

Read the full inspection report on the CQC website.

Common questions about Norbury Hall

Where is Norbury Hall located?

Norbury Hall is a residential care home in London, Croydon, SW16 4RW. You can view its exact location and get directions from the map on this page.

What type of care does Norbury Hall provide?

Norbury Hall is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Norbury Hall's CQC rating?

Norbury Hall is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 24 June 2022. You can read the full CQC report from the link on this page.

Does Norbury Hall provide dementia care?

Yes. Norbury Hall supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Norbury Hall offer respite or short-term care?

Yes. Norbury Hall offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Norbury Hall

Can Mum or Dad stay here if their dementia gets worse?

Yes. Norbury Hall is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. Norbury Hall is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Norbury Hall offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

No. Norbury Hall is registered for older people. Younger adults are not listed.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the London

Norbury Hall has not published its fees yet. These are typical weekly fees for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from Norbury Hall. Actual fees depend on the room, the level of care and how it is funded.

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