High View Care Services - 9 High View Road

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About Us

We are 9 High View Road, a small residential care home in Croydon. We support adults living with mental health conditions, including younger adults, and people whose lives have been affected by alcohol or drug misuse. Respite stays are available.

Our most recent overall rating from the Care Quality Commission is requires improvement, and we are not going to write around it. We have looked closely at what the inspection found, changed how we plan and record support, and strengthened the training and supervision of our staff. We are being held to account for the progress we make, and we talk about it openly with the people who live here, their families and those who commission their care.

What we are trying to protect while we do that work is the ordinary business of living here. This is a home and small enough for us to know people properly. A predictable day, a decent meal, a proper night's sleep, medication that is right and taken, and somebody who notices how you are doing make a great deal of difference. Where somebody is rebuilding after a difficult period, we try to be steady and unjudgemental rather than watchful.

If you are considering us, please visit and ask about the rating directly.

Common questions about High View Care Services - 9 High View Road

Where is High View Care Services - 9 High View Road located?

High View Care Services - 9 High View Road is a residential care home in London, Croydon, SE19 3SS. You can view its exact location and get directions from the map on this page.

What type of care does High View Care Services - 9 High View Road provide?

High View Care Services - 9 High View Road is registered to provide residential personal care, with support that includes Mental health care, Younger adults care, Substance misuse support, Respite care. The full list of services is shown on this page.

What is High View Care Services - 9 High View Road's CQC rating?

High View Care Services - 9 High View Road is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 25 September 2018. You can read the full CQC report from the link on this page.

Does High View Care Services - 9 High View Road offer respite or short-term care?

Yes. High View Care Services - 9 High View Road offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact High View Care Services Limited - 9 High View Road

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Alcohol / Drug Misuse: Supportive care for people in recovery from alcohol or drug dependency.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about High View Care Services Limited - 9 High View Road

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. High View Care Services Limited - 9 High View Road is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

No. High View Care Services Limited - 9 High View Road is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. High View Care Services Limited - 9 High View Road offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. High View Care Services Limited - 9 High View Road supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 25 September 2018
  • Report published: 25 September 2018

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the London

High View Care Services Limited - 9 High View Road has not published its fees yet. These are typical weekly fees for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from High View Care Services Limited - 9 High View Road. Actual fees depend on the room, the level of care and how it is funded.

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