Primrose Lodge Southbourne

About Us

Primrose Lodge Southbourne is a residential care home in Bournemouth. We provide care for older people together with respite stays for those who need a short break.

We do one thing and we try to do it well. There is no nursing unit here and no specialist wing. What we offer is a comfortable house near the coast where older people are looked after properly, treated as adults and left in charge of their own days as far as they are able.

That starts with asking. When somebody moves in we want to know their history, their preferences, their worries and their routines, and we write it down so that every member of staff knows it rather than only whoever carried out the assessment. It continues with small things done reliably. Meals people actually want, help offered discreetly, laundry back where it belongs, a hairdresser when it is wanted, the garden used when the weather allows.

Families are part of it. Visitors come and go through the day, can stay for a meal, and are kept properly informed rather than telephoned only when something has gone wrong.

Bournemouth and the coast are home for most of our residents, and we support people to keep up with the friends, clubs and churches they have always had.

Our most recent overall rating from the Care Quality Commission is good. Please come and see the home, ideally without arranging it first.

Common questions about Primrose Lodge Southbourne

Where is Primrose Lodge Southbourne located?

Primrose Lodge Southbourne is a residential care home in Bournemouth, Bournemouth, Christchurch and Poole, BH6 4AD. You can view its exact location and get directions from the map on this page.

What type of care does Primrose Lodge Southbourne provide?

Primrose Lodge Southbourne is registered to provide residential personal care, with support that includes Older person care, Respite care. The full list of services is shown on this page.

What is Primrose Lodge Southbourne's CQC rating?

Primrose Lodge Southbourne is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 21 July 2023. You can read the full CQC report from the link on this page.

Does Primrose Lodge Southbourne offer respite or short-term care?

Yes. Primrose Lodge Southbourne offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Primrose Lodge Southbourne

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
• Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Primrose Lodge Southbourne

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. Primrose Lodge Southbourne is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

No. Primrose Lodge Southbourne is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Primrose Lodge Southbourne offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. Primrose Lodge Southbourne is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 21 July 2023
• Report published: 21 July 2023

Overall: Good

• Safe: Good
• Effective: Good
• Caring: Good
• Responsive: Good
• Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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