Portelet House Care Home

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About Us

Portelet House Care Home is in Bournemouth. We provide residential care for older people, including people living with dementia and people managing mental health conditions, and we offer respite stays for those needing care for a short period.

Because the people living here have genuinely different needs, we plan care one person at a time. What settles somebody with dementia is not what helps somebody living with a long standing mental health condition, and one routine stretched across everybody suits nobody in particular. So we spend our attention on the details: how a person likes to be addressed, what they can still do and would rather do themselves, what tends to make a bad day and what heads it off early.

Dementia care rests on patience and a recognisable day. We avoid springing things on people, we keep routines familiar, and when somebody is distressed we go looking for the cause rather than trying to smooth it over. Relatives often know precisely what helps and we want to be told at the beginning.

People here decide when they get up, what they eat and how they spend the day. Visitors are welcome whenever suits them, and we would far rather a concern reached us early and bluntly than be stored up for months.

At our most recent inspection the Care Quality Commission rated us good overall, and we keep asking residents and families what needs our attention.

Common questions about Portelet House Care Home

Where is Portelet House Care Home located?

Portelet House Care Home is a residential care home in Bournemouth, Bournemouth, Christchurch and Poole, BH6 3SY. You can view its exact location and get directions from the map on this page.

What type of care does Portelet House Care Home provide?

Portelet House Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Respite care. The full list of services is shown on this page.

What is Portelet House Care Home's CQC rating?

Portelet House Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 26 February 2019. You can read the full CQC report from the link on this page.

Does Portelet House Care Home provide dementia care?

Yes. Portelet House Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Portelet House Care Home offer respite or short-term care?

Yes. Portelet House Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Portelet House Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Portelet House Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Portelet House Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Portelet House Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Portelet House Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. Portelet House Care Home is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 26 February 2019
  • Report published: 26 February 2019

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the South West

Portelet House Care Home has not published its fees yet. These are typical weekly fees for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from Portelet House Care Home. Actual fees depend on the room, the level of care and how it is funded.

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