Hays House Nursing Home

About Us

Hays House is a nursing home in Shaftesbury, Wiltshire. Being registered for nursing care means we can look after people whose health needs are more complex than a residential home can safely meet, with qualified nurses working alongside our care staff rather than visiting from outside.

Our residents are mainly older adults with ongoing medical conditions who also need help with the everyday business of washing, dressing, eating and moving about. We look after medication, nutrition, skin care, pain and comfort, and we keep in close contact with GPs and community health teams so that nobody falls through a gap between services. Dementia care is a substantial part of our work, and what makes it go well is unglamorous: familiar staff, a recognisable routine and time taken to understand what reassures a particular person. We also care for residents with physical disabilities, adapting how we help with moving and handling so that independence and dignity are preserved, and for younger adults with nursing needs, whose days are planned around their own interests.

Respite stays are available for families needing a break or extra support after a hospital stay. Our most recent overall rating from the Care Quality Commission is good, and we would much rather you visited and formed your own view than relied on ours.

Common questions about Hays House Nursing Home

Where is Hays House Nursing Home located?

Hays House Nursing Home is a nursing home in Shaftesbury, Wiltshire, SP7 9JR. You can view its exact location and get directions from the map on this page.

What type of care does Hays House Nursing Home provide?

Hays House Nursing Home is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Hays House Nursing Home's CQC rating?

Hays House Nursing Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 27 April 2018. You can read the full CQC report from the link on this page.

Does Hays House Nursing Home provide dementia care?

Yes. Hays House Nursing Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Hays House Nursing Home offer respite or short-term care?

Yes. Hays House Nursing Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Hays House Nursing Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
• Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
• Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
• Nursing Care: Round-the-clock care from qualified nurses for residents with medical or complex health needs.

Questions families ask about Hays House Nursing Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Hays House Nursing Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

Yes. Hays House Nursing Home is registered to provide nursing care, so registered nurses are part of the team. Source: CQC register

Can they try a short stay before deciding?

Yes. Hays House Nursing Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Hays House Nursing Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 27 April 2018
• Report published: 27 April 2018

Overall: Good

• Safe: Good
• Effective: Good
• Caring: Good
• Responsive: Good
• Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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