Hillcrest

About Us

Hillcrest is a nursing home in Alnwick, Northumberland. We care for older people whose needs include nursing, including many living with dementia, people with physical disabilities and people living with sight or hearing loss. Respite stays are part of what we do.

Having nurses in the team means health problems are noticed early by people who already know the person, and it means nobody has to move on because their condition has progressed.

The part that takes deliberate effort is keeping the atmosphere domestic. Once a nursing home starts running to ward habits, residents stop being asked about their own day, so mealtimes, fresh air, prompt help and privacy are guarded on purpose.

Where a resident communicates differently, whether through sight, hearing or anything else, we settle that properly at the start and everybody uses the same approach consistently.

For residents with physical disabilities we plan around what a person can still manage themselves rather than what is quickest for us.

Our overall rating from the Care Quality Commission is good. Come and see the place on an ordinary weekday rather than by arrangement.

Common questions about Hillcrest

Where is Hillcrest located?

Hillcrest is a nursing home in Alnwick, Northumberland, NE66 2NZ. You can view its exact location and get directions from the map on this page.

What type of care does Hillcrest provide?

Hillcrest is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Respite care. The full list of services is shown on this page.

What is Hillcrest's CQC rating?

Hillcrest is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 28 November 2019. You can read the full CQC report from the link on this page.

Does Hillcrest provide dementia care?

Yes. Hillcrest supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Hillcrest offer respite or short-term care?

Yes. Hillcrest offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Hillcrest

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
• Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
• Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
• Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
• Nursing Care: Round-the-clock care from qualified nurses for residents with medical or complex health needs.

Questions families ask about Hillcrest

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Hillcrest is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

Yes. Hillcrest is registered to provide nursing care, so registered nurses are part of the team. Source: CQC register

Can they try a short stay before deciding?

Yes. Hillcrest offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. Hillcrest is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 28 November 2019
• Report published: 28 November 2019

Overall: Good

• Safe: Good
• Effective: Good
• Caring: Good
• Responsive: Good
• Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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