Hallmark Kew House Luxury Care Home

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About Us

We are Hallmark Kew House, a nursing home in Merton caring for older people and for younger adults who need nursing support. Many of the people living with us are living with dementia, and we also support people with a physical disability or a visual or hearing impairment.

Our most recent CQC overall rating is outstanding. We are pleased about that, though the measure we care about more is whether the people who live here are having days worth having.

Qualified nurses are on duty around the clock, so changes in someone's health are noticed and acted on promptly and families are not left worrying about the hours when nobody senior is about. Alongside that, we run the house around the people in it. There is no set time to get up, meals are chosen rather than allocated, and the day belongs to the resident.

Dementia care here rests on knowing the person. We learn about the work somebody did, the places they knew and the things that still bring them pleasure, and we use that rather than correcting people about the present. It makes for calmer, better days.

Relatives are part of the home rather than visitors to it, and are welcome whenever they wish to come.

We offer respite stays as well as permanent places. Please contact us if you would like to arrange a visit and see the home for yourself.

Common questions about Hallmark Kew House Luxury Care Home

Where is Hallmark Kew House Luxury Care Home located?

Hallmark Kew House Luxury Care Home is a nursing home in London, Merton, SW19 4EL. You can view its exact location and get directions from the map on this page.

What type of care does Hallmark Kew House Luxury Care Home provide?

Hallmark Kew House Luxury Care Home is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Hallmark Kew House Luxury Care Home's CQC rating?

Hallmark Kew House Luxury Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 6 October 2023. You can read the full CQC report from the link on this page.

Does Hallmark Kew House Luxury Care Home provide dementia care?

Yes. Hallmark Kew House Luxury Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Hallmark Kew House Luxury Care Home offer respite or short-term care?

Yes. Hallmark Kew House Luxury Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Hallmark Kew House Luxury Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Nursing Care: Round-the-clock care from qualified nurses for residents with medical or complex health needs.

Questions families ask about Hallmark Kew House Luxury Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Hallmark Kew House Luxury Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

Yes. Hallmark Kew House Luxury Care Home is registered to provide nursing care, so registered nurses are part of the team. Source: CQC register

Can they try a short stay before deciding?

Yes. Hallmark Kew House Luxury Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Hallmark Kew House Luxury Care Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 6 October 2023
  • Report published: 6 October 2023

Overall: Outstanding

  • Safe: Good
  • Effective: Outstanding
  • Caring: Outstanding
  • Responsive: Outstanding
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the London

Hallmark Kew House Luxury Care Home has not published its fees yet. These are typical weekly fees for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from Hallmark Kew House Luxury Care Home. Actual fees depend on the room, the level of care and how it is funded.

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