House Care Home

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of Tonbridge House Care Home. Report published 29 November 2018.

• 17 October 2018
• 63 places, 24 people were using the service at the time
• First assessment of the service

Safe

People and relatives told inspectors they had no concerns about safety. Risks to people were assessed individually, and there were enough suitably trained and safely recruited staff. Medicines were stored and given safely. One liquid medicine had an incorrect expiry date recorded and was given after it should have been discarded. The registered manager took immediate action, and the pharmacy advised there would be no adverse effect to the person.

Effective

Inspectors found that people had assessments covering all their needs and their rights to equality. Staff had the right induction, training and ongoing support. People were supported to eat and drink enough, a dietician was involved, and people accessed the healthcare they needed.

Caring

Inspectors found that staff knew people well and spoke with them in a respectful manner. People's privacy and dignity were respected, and their independence was promoted. Relatives said they could visit whenever they wanted and were made to feel welcome.

Responsive

Care plans were person centred, reviewed regularly and updated when needs changed. Some care plans were still being developed because the home was new and some people had only been there for a short time. People were supported to take part in activities they liked, and complaints were recorded, monitored and managed.

Well-led

Relatives told inspectors they thought the home was well managed. Inspectors found that the registered manager and provider promoted a positive, person centred and professional culture and had good oversight of quality and safety. Audits were completed and used to produce action plans, and staff said they were supported by the management team.

What people told the inspectors

People and relatives told inspectors they had no concerns about their safety and could speak to the registered manager if they did. Relatives said they could visit whenever they wanted and thought the home was well managed.

Since the last inspection

This is the earliest rated inspection report we hold for this service, so there is no earlier rating to compare with.

• 15 April 2021: Inspection looking at part of the service
• 29 November 2018: Routine inspection, rated Good. This inspection gave the current rating.

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How Tonbridge House Care Home compares in Tonbridge and Malling

Measured against the 12 care homes for older people registered in Tonbridge and Malling. The dark dot is this home.

Size

63 places. Smaller than 6 of the 12 homes. The local average is 69 places.

CQC rating

Good. 9 of the 12 homes (75%) are rated Good or Outstanding. Across Kent the figure is 68%.

Latest report

29 November 2018. 9 of the 12 homes have published a newer inspection report since.

Registered

May 2018. 5 of the 12 homes registered more recently.

Care offered

Nursing and dementia care. Of the 12 homes, 8 offer nursing care and 11 offer dementia care.

Food hygiene

5 out of 5. The top rating, shared by 10 of the 11 homes that have one.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Tonbridge and Malling.

The local picture: Tonbridge and Malling

What the numbers say about care for older people in Tonbridge and Malling, in Kent.

What care costs in Kent, per week

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

• People aged 75 and over: 14,300. Rising to 16,100 by 2035, up 13%
• People aged 85 and over: 3,800. Rising to 5,600 by 2035, up 48%
• Living with dementia, aged 65 and over (estimate): 1,800. Rising to 2,300 by 2035, up 24%
• Dementia diagnosis rate: 48%. The NHS ambition is 67%. Kent as a whole is 62%.
• Care home beds per 1,000 people aged 75+: 58. Kent average is 77.
• Care homes, last 12 months: 1 opened, 1 closed
• Care home beds filled across Kent: 88%. The 12 month average is 88%.
• Who pays, across Kent (estimate): 35% council, 43% self. The rest is NHS funded or other.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about Tonbridge House Care Home

Facts from public registers, and what is close by.

Registered with CQC

29 May 2018, so 8 years.

Food hygiene rating

5 out of 5. Very good. Last inspected by the local council on 3 February 2026.

Run by

Porthaven Care Homes No 2 Limited, which runs 8 adult social care services in England. All 8 that have a rating are rated Good or Outstanding.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near Tonbridge House Care Home

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

• Tunbridge Wells Hospital, Pembury, 3.3 miles away

It is about 3.3 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

• Tonbridge Medical Group, 0.3 miles away
• Warders Medical Centre, 0.7 miles away
• Hildenborough Medical Group, 2.1 miles away

Nearest dentists

• Tonbridge Dentistry, under 0.1 miles away (NHS.uk details)
• Riverside Dental Surgery, 0.3 miles away (NHS.uk details)
• Tonbridge Gentle Dental, 0.3 miles away (NHS.uk details)

Nearest pharmacies

• Boots, 0.3 miles away
• Hobbs Pharmacy, 0.3 miles away
• Clarke & Coleman Pharmacy, 0.6 miles away

Nearest railway stations

• Tonbridge Station, 0.2 miles away
• Hildenborough Station, 2.5 miles away
• Leigh (Kent) Station, 2.5 miles away

Around Tonbridge House Care Home

• H: Tonbridge House Care Home
• A: 24 hour A&E
• G: GP practice
• D: Dentist
• P: Pharmacy
• S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.