Water Mill House Care Home

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About Us

Water Mill House Care Home provides nursing care in Hemel Hempstead for older people and younger adults, including people living with dementia, people with physical disabilities and people who have sight or hearing loss. We also take planned respite stays.

Having qualified nurses on site at all hours means health needs can be watched and managed as they change rather than dealt with as emergencies, and it means people can usually stay here with staff who know them instead of moving back and forth to hospital. Alongside that we work at keeping ordinary life intact, because a nursing home run like a ward is a poor place to live. Residents choose their own routines, relatives are welcome whenever they want to come, and meals are meant to be enjoyed.

We would rather be honest about our inspection position than leave families to find it out elsewhere. Our most recent overall rating from the Care Quality Commission was requires improvement. The findings described real shortfalls and we accepted them. Since then our manager has tightened medicines practice and record keeping, strengthened training and supervision, and put regular internal checks in place so that we notice problems ourselves.

That work continues. If you are considering us for a relative, please visit, ask exactly what has changed since the inspection, and talk to residents and families while you are here.

Common questions about Water Mill House Care Home

Where is Water Mill House Care Home located?

Water Mill House Care Home is a nursing home in Hemel Hempstead, Hertfordshire, HP3 9TE. You can view its exact location and get directions from the map on this page.

What type of care does Water Mill House Care Home provide?

Water Mill House Care Home is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Water Mill House Care Home's CQC rating?

Water Mill House Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 20 June 2019. You can read the full CQC report from the link on this page.

Does Water Mill House Care Home provide dementia care?

Yes. Water Mill House Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Water Mill House Care Home offer respite or short-term care?

Yes. Water Mill House Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Water Mill House Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Nursing Care: Round-the-clock care from qualified nurses for residents with medical or complex health needs.

Questions families ask about Water Mill House Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Water Mill House Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

Yes. Water Mill House Care Home is registered to provide nursing care, so registered nurses are part of the team. Source: CQC register

Can they try a short stay before deciding?

Yes. Water Mill House Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Water Mill House Care Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 20 June 2019
  • Report published: 20 June 2019

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Local care news in Hertfordshire

More local care news for Hertfordshire

Typical weekly fees in the East

Water Mill House Care Home has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Water Mill House Care Home. Actual fees depend on the room, the level of care and how it is funded.

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