Hazelhurst Nursing Home

About Us

At Hazelhurst Nursing Home, we care for people in the way we would want our own families to be cared for. Situated in the heart of Ross on Wye in Herefordshire, we offer a calm and homely environment where residents feel genuinely valued and comfortable.

We support older adults, younger adults living with physical disabilities, and people at various stages of dementia. Whether someone comes to us for long term nursing care or for a period of respite, we work hard to understand what matters to them as an individual and build their care around that. No two people are the same, and we do not treat them as though they are.

Our nursing team is on hand around the clock, bringing both clinical skill and genuine warmth to everything they do. We believe good nursing care goes far beyond medical attention. It is about dignity, conversation, knowing someone's preferences, and making sure each day holds something meaningful for the people who live here.

For those living with dementia, we put a great deal of thought into how we create an environment that feels safe and familiar, and how we communicate in ways that reduce anxiety and build trust. This is something we continually reflect on and improve.

We are proud to hold an Outstanding rating from the Care Quality Commission, which reflects the commitment of our whole team. That recognition matters to us, though what matters more is hearing from residents and families that they feel at ease and well looked after.

If you are considering Hazelhurst for yourself or someone close to you, we warmly encourage you to come and visit us. Ross on Wye is a beautiful part of the world, and we think our home reflects that. We would love to show you around and answer any questions you might have.

Common questions about Hazelhurst Nursing Home

Where is Hazelhurst Nursing Home located?

Hazelhurst Nursing Home is a nursing home in Ross On Wye, Herefordshire, County of, HR9 5QX. You can view its exact location and get directions from the map on this page.

What type of care does Hazelhurst Nursing Home provide?

Hazelhurst Nursing Home is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Hazelhurst Nursing Home's CQC rating?

Hazelhurst Nursing Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 25 February 2020. You can read the full CQC report from the link on this page.

Does Hazelhurst Nursing Home provide dementia care?

Yes. Hazelhurst Nursing Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Hazelhurst Nursing Home offer respite or short-term care?

Yes. Hazelhurst Nursing Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Hazelhurst Nursing Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
• Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
• Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
• Nursing Care: Round-the-clock care from qualified nurses for residents with medical or complex health needs.

Questions families ask about Hazelhurst Nursing Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Hazelhurst Nursing Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

Yes. Hazelhurst Nursing Home is registered to provide nursing care, so registered nurses are part of the team. Source: CQC register

Can they try a short stay before deciding?

Yes. Hazelhurst Nursing Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Hazelhurst Nursing Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 25 February 2020
• Report published: 25 February 2020

Overall: Outstanding

• Safe: Good
• Effective: Outstanding
• Caring: Good
• Responsive: Outstanding
• Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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