Paternoster House

About Us

Paternoster House is a nursing home in Waltham Abbey, Essex. We support older people and younger adults whose needs include nursing care, including many living with dementia, people managing mental health conditions and people with physical disabilities. We also offer respite stays.

Having registered nurses as part of the team means people with complex health needs can stay with us as those needs change rather than being moved on. The clinical side is only part of a day though, and usually the smaller part. The rest is meals people want to eat, help that arrives without a long wait, privacy, company, and being spoken to as somebody with a working life and a family rather than as a set of conditions.

Our most recent overall rating from the Care Quality Commission is requires improvement. We would rather write that here than have a family find it elsewhere and wonder why we did not mention it. We accept what was identified and we are working through it, and we are not going to claim in a paragraph that everything is resolved.

Anybody considering us should visit without an appointment, speak to residents and relatives away from staff, and press us for specifics on what has changed and what has not yet.

Common questions about Paternoster House

Where is Paternoster House located?

Paternoster House is a nursing home in Waltham Abbey, Essex, EN9 3JY. You can view its exact location and get directions from the map on this page.

What type of care does Paternoster House provide?

Paternoster House is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Paternoster House's CQC rating?

Paternoster House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 10 April 2019. You can read the full CQC report from the link on this page.

Does Paternoster House provide dementia care?

Yes. Paternoster House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Paternoster House offer respite or short-term care?

Yes. Paternoster House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Paternoster House

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
• Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
• Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
• Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
• Nursing Care: Round-the-clock care from qualified nurses for residents with medical or complex health needs.

Questions families ask about Paternoster House

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Paternoster House is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

Yes. Paternoster House is registered to provide nursing care, so registered nurses are part of the team. Source: CQC register

Can they try a short stay before deciding?

Yes. Paternoster House offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Paternoster House supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 10 April 2019
• Report published: 10 April 2019

Overall: Requires Improvement

• Safe: Requires Improvement
• Effective: Good
• Caring: Good
• Responsive: Good
• Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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