Hillcrest House

Hillcrest House is a nursing home in Looe, Cornwall (PL13 1NN). It holds a CQC rating of Requires Improvement.

About Hillcrest House

Hillcrest House is a nursing home in Looe, Cornwall. We provide nursing care for older people and younger adults, including people living with dementia and people with a physical disability, and we offer respite stays. We want to be honest about where we stand with our regulator. Our most recent overall rating from the Care Quality Commission is requires improvement. We have accepted the findings rather than disputed them, we are working through an improvement plan, and we have made changes to training, supervision and the way we check our own practice. We would rather answer questions about it face to face than have anybody rely on a brochure. The daily work of a nursing home carries on meanwhile: registered nurses caring for people with real medical needs, close contact with GPs and community teams, meals people actually want to eat, and carers who know the residents by name and by history. For people living with dementia we rely on familiarity and patience, keeping the surroundings calm and giving time rather than instructions. If you are considering us, please ask about the rating, ask what has changed and ask to speak to the manager. Come and look round, ask the difficult questions and judge us on what you find here.

Care provided at Hillcrest House

Read the full inspection report on the CQC website.

Local care news in Cornwall

More local care news for Cornwall

Common questions about Hillcrest House

Where is Hillcrest House located?

Hillcrest House is a nursing home in Looe, Cornwall, PL13 1NN. You can view its exact location and get directions from the map on this page.

What type of care does Hillcrest House provide?

Hillcrest House is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Hillcrest House's CQC rating?

Hillcrest House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 15 October 2022. You can read the full CQC report from the link on this page.

Does Hillcrest House provide dementia care?

Yes. Hillcrest House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Hillcrest House offer respite or short-term care?

Yes. Hillcrest House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Hillcrest House

Can Mum or Dad stay here if their dementia gets worse?

Yes. Hillcrest House is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

Yes. Yes. Hillcrest House is registered to provide nursing care, so registered nurses are part of the team.

Can they try a short stay before deciding?

Yes. Yes. Hillcrest House offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Hillcrest House supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the South West

Hillcrest House has not published its fees yet. These are typical weekly fees for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from Hillcrest House. Actual fees depend on the room, the level of care and how it is funded.

Explore more

Browse all nursing homes in Looe.