Primrose House Nursing Home

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About Us

Primrose House Nursing Home is in Crewe, providing nursing care for older people and younger adults across Cheshire East, including many people living with dementia.

Having qualified nurses on site at all hours is what allows us to look after people whose health needs are substantial and liable to change. Medication, wound care, careful attention to nutrition, pain and skin, and the close monitoring that catches deterioration early are the ordinary content of our days rather than exceptional events. For families worn down by a run of hospital admissions, the end of that cycle is usually the first change they notice.

Dementia nursing is a large part of what we do. People living with advanced dementia are often assumed to have stopped noticing, and in our experience that is simply wrong. Tone of voice registers. Being rushed registers. A familiar face registers. So we protect continuity of staffing, we talk to people rather than about them, and we take the time to learn what soothes a particular person when they are frightened, because it is rarely the same thing twice.

Families often carry a good deal of guilt about this stage, and part of our job is making the home somewhere they want to be rather than somewhere they visit out of duty.

Our most recent overall rating from the Care Quality Commission is good. We take it as a floor. Visit at a busy time and ask the nurses how the hard nights go.

Common questions about Primrose House Nursing Home

Where is Primrose House Nursing Home located?

Primrose House Nursing Home is a nursing home in Crewe, Cheshire East, CW1 5QZ. You can view its exact location and get directions from the map on this page.

What type of care does Primrose House Nursing Home provide?

Primrose House Nursing Home is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Younger adults care. The full list of services is shown on this page.

What is Primrose House Nursing Home's CQC rating?

Primrose House Nursing Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 4 March 2020. You can read the full CQC report from the link on this page.

Does Primrose House Nursing Home provide dementia care?

Yes. Primrose House Nursing Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

How many beds does Primrose House Nursing Home have?

Primrose House Nursing Home is registered for up to 42 residents. Contact the home to check current availability.

Contact Primrose House Nursing Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Nursing Care: Round-the-clock care from qualified nurses for residents with medical or complex health needs.

More about the care at Primrose House Nursing Home

What each type of care involves, and the questions worth asking when you call or visit.

Older Person Care

Primrose House is registered for 42 people, smaller than 59 of the 103 homes nearby and below the local average of 49. A smaller home can mean more familiar faces for an older resident, though it also means fewer staff on the floor at any moment. Daily care covers washing, dressing, meals and company, while the home's own text puts medication, nutrition, pain and skin among the ordinary content of its days. There is a GP surgery and a pharmacy within 0.1 miles of this Crewe home, which keeps routine health matters close at hand. Ask how many staff are awake overnight in a home of 42 places, and how a resident's own routine is recorded and followed.

Dementia

The most recent inspection report for this home is dated 4 March 2020, and 47 of the 103 homes in the area have published a newer one since. Its overall rating of good is therefore old, and because the current registration began in May 2026 it may relate to an earlier registration or provider. Primrose House says dementia nursing is a large part of its work, and argues that people with advanced dementia have not stopped noticing, since tone of voice, being rushed and a familiar face all register. It adds that it protects continuity of staffing and learns what soothes a particular person when frightened. Ask what training staff receive, how distress and walking are handled, and how care changes as dementia progresses.

Younger Adults

Only eight of the 103 homes in this part of Cheshire East have registered more recently than Primrose House did in May 2026. The home is registered for younger adults alongside older people, but with 42 places most residents are likely to be much older. Crewe Station is 1.7 miles away. Ask what a week offers someone under 65 and who else of a similar age lives there.

Nursing Care

Leighton Hospital in Crewe, 3.7 miles off, is the nearest 24 hour A&E to Primrose House. Nursing care means qualified nurses on site at all hours, which the home says lets it look after people whose health needs are substantial and liable to change. It describes wound care, close monitoring and catching deterioration early as routine rather than exceptional, and notes that families worn down by repeated hospital admissions usually notice that cycle ending first. Weekly fees in the North West commonly run from £1000 to £1300, with Cheshire East council paying about £800 to £980. NHS Funded Nursing Care adds roughly £235 a week where a nursing need is agreed, so ask how that is shown against the fee.

Questions families ask about Primrose House Nursing Home

Answered from the CQC register where we can. 6 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Primrose House Nursing Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

Yes. Primrose House Nursing Home is registered to provide nursing care, so registered nurses are part of the team. Source: CQC register

Can they try a short stay before deciding?

Ask the home. The home has not told us whether it offers short stays. Ask when you call; many homes can arrange a trial period.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Primrose House Nursing Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 4 March 2020
  • Report published: 4 March 2020

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Local care news in Cheshire East

More local care news for Cheshire East

Typical weekly fees in the North West

Primrose House Nursing Home has not published its fees yet. These are typical weekly fees for the North West, so you know roughly what to expect before you call.

Indicative figures for the North West, not a quote from Primrose House Nursing Home. Actual fees depend on the room, the level of care and how it is funded.

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