Onecall24 Healthcare

Logo of Onecall24 Healthcare Limited, a home care agency in London, Westminster, offering older person care, dementia care, mental health care and learning disability and autism support.

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About Us

We at Onecall24 Healthcare are proud to provide compassionate home care across London, supporting individuals in the comfort and familiarity of their own homes throughout Westminster and the wider NW postcode area. Our team believes that receiving thoughtful, personalised care should never mean leaving behind the place you love most.

Operating from the heart of London, we bring our support directly to residents across Westminster and surrounding neighbourhoods. Being based in such a well connected part of the capital allows us to respond promptly and reliably, whether families live in busy central streets or quieter residential pockets. Home care means the environment is shaped entirely around the person we support, and we work respectfully within each household, adapting to routines, preferences and family life rather than expecting anyone to adapt to us.

Our specialisms cover a broad spectrum of needs, ensuring that people at different stages of life and with varying circumstances can find the right support with us. We provide older person care for those who wish to remain independent at home for as long as possible, alongside dedicated dementia care that focuses on gentle routines, familiar surroundings and preserving dignity as memory changes. For adults living with learning disabilities or autism, our approach is centred on understanding individual communication styles, sensory preferences and personal goals, helping each person live the life they choose.

We also support people experiencing mental health challenges, offering steady, non judgemental companionship and practical help that promotes wellbeing and stability. Our physical disability care is tailored to mobility and daily living needs, whilst our experience supporting those with visual or hearing impairments means we take care to communicate clearly and adapt the home environment thoughtfully. Younger adults receive care that respects their age, aspirations and lifestyle, never treating them as an afterthought within a traditional care model.

In practice, this breadth of expertise means families can trust that as needs change over time, the same familiar team can continue to walk alongside their loved one. We work closely with relatives, keeping communication open and honest, so that everyone involved feels informed and reassured. Whether it is help with personal care, medication support, meal preparation, companionship or more complex daily assistance, our aim is always to enhance quality of life rather than simply meet a task list.

Our commitment to quality is reflected in our most recent Care Quality Commission inspection, dated 10 March 2025, in which we were rated Good overall. This Good rating extends across every domain the CQC assesses, meaning we were recognised as Good for being Safe, Effective, Caring, Responsive and Well led. For families, this consistency matters. It reflects an organisation where safety is taken seriously, where care genuinely makes a difference, where kindness sits at the heart of every visit, where support adapts to the person, and where leadership sets clear standards for the whole team.

Choosing home care is a deeply personal decision, and we understand the weight families carry when searching for the right provider. If you are exploring options for yourself or someone you love in London, we warmly invite you to get in touch with us at Onecall24 Healthcare. We will listen carefully, answer your questions honestly, and help you understand how tailored home care could bring reassurance, comfort and continuity to your family.

Common questions about Onecall24 Healthcare

Where is Onecall24 Healthcare located?

Onecall24 Healthcare is a home care agency based in London, Westminster (NW1 5QT), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Onecall24 Healthcare provide?

Onecall24 Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Onecall24 Healthcare's CQC rating?

Onecall24 Healthcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 10 March 2025. You can read the full CQC report from the link on this page.

Does Onecall24 Healthcare provide dementia care?

Yes. Onecall24 Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of London

This agency provides care within approximately 10 miles of their London office. Radius is approximate — claim to update

Contact Onecall24 Healthcare Limited

This agency has not listed a phone number with the CQC. Send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 10 March 2025
  • Report published: 10 March 2025

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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