Customized Community Support

Customized Community Support is a home care agency in Willenhall, Walsall (WV13 2HA).

About Customized Community Support

Customized Community Support provides care and support to people in their own homes in Willenhall and the surrounding part of Walsall. We work with older people and with younger adults, and our experience covers dementia, learning disabilities and autism, physical disabilities, and visual and hearing impairment. We start by visiting at home and talking it through with the person and whoever they want present. What we are trying to establish is not only what help is needed but what the person would rather keep doing themselves, because support that takes over more than it has to does more harm than good. From that we agree a plan, which might be one call a day or several, covering personal care, medication, meals, housework, shopping, appointments and getting out. Given the range of needs we meet, training matters in a concrete way. Supporting an autistic person, supporting somebody in the later stages of dementia and supporting somebody with poor sight each call for different knowledge, and our carers have it before they go out. They are checked, trained and supervised, with senior colleagues they can actually reach. We are registered with and regulated by the Care Quality Commission. If you are weighing up care at home, ask us the hard questions about continuity, timings and cost. They are the ones that decide whether an arrangement works.

Care provided at Customized Community Support

Read the full inspection report on the CQC website.

Common questions about Customized Community Support

Where is Customized Community Support located?

Customized Community Support is a home care agency based in Willenhall, Walsall (WV13 2HA), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Customized Community Support provide?

Customized Community Support is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

Does Customized Community Support provide dementia care?

Yes. Customized Community Support supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Customized Community Support

Can they support someone living with dementia at home?

Yes. Yes. Customized Community Support Ltd is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Customized Community Support Ltd covers roughly 10 miles from Willenhall.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the West Midlands

Customized Community Support Ltd has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Customized Community Support Ltd. Actual fees depend on the room, the level of care and how it is funded.

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