Care Promise

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About Us

We at Care Promise are proud to offer compassionate home care across Stafford and the surrounding Staffordshire communities, supporting people to live well and safely in the comfort of their own homes. As a dedicated home care agency, our purpose is to bring trusted, person centred support directly to your doorstep.

Operating throughout the ST postcode area, we serve families in Stafford town and the wider West Midlands region. Because care takes place in your own home, the environment is one that is already familiar, comforting and meaningful to you. We work alongside that, respecting your routines, your space and the things that make your house feel like home, whether that is a favourite armchair by the window, a much loved garden, or the simple pleasure of a morning cup of tea made just the way you like it.

Our team supports a broad range of needs, and we take pride in tailoring care to the individual rather than the diagnosis. We provide Older Person Care for those who simply need a little extra help to maintain independence, and specialised Dementia Care delivered with patience, gentle reassurance and an understanding of how confusion and memory loss can affect daily life. For younger adults and those living with a learning disability or autism, we focus on enabling choice, building confidence and supporting meaningful daily activity. We also support people experiencing mental health challenges, those living with a physical disability, and individuals with visual or hearing impairment, adapting our communication and approach so that every person feels genuinely heard and respected.

In practice, this means our care can flex with you. From help with personal care, medication prompts and mobility support, through to companionship, meal preparation and assistance getting out into the community, our visits are shaped around what matters most to each person we support. For families, this brings the reassurance of knowing a familiar, well briefed team is checking in on your loved one, communicating openly with you, and noticing the small changes that make a big difference.

Whilst our overall CQC rating is currently listed as Not Yet Rated, families can take genuine reassurance from our most recent inspection on 30 October 2024, where we were rated Good across the key domains of Safe, Effective and Well led. A Good rating in Safe reflects the careful attention we pay to safeguarding, risk assessment and protecting the people we visit. Good in Effective speaks to the training and skill of our care workers and the positive outcomes people experience. Good in Well led demonstrates that our leadership, culture and governance support a team that genuinely puts people first.

Choosing home care is a significant decision, and we understand the worry that often comes with it. If you are exploring support for yourself or someone you love in Stafford or across Staffordshire, we would be delighted to have a warm, no pressure conversation about how we might help. Whatever stage you are at, please reach out, we are here to listen, to guide and to walk alongside your family with kindness and professionalism.

Common questions about Care Promise

Where is Care Promise located?

Care Promise is a home care agency based in Stafford, Staffordshire (ST16 2DE), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Care Promise provide?

Care Promise is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

Does Care Promise provide dementia care?

Yes. Care Promise supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Stafford

This agency provides care within approximately 10 miles of their Stafford office. Radius is approximate — claim to update

Contact Care Promise Limited

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 30 October 2024

Overall: Not Yet Rated

  • Safe: Not Yet Rated
  • Effective: Not Yet Rated
  • Caring: Not Yet Rated
  • Responsive: Not Yet Rated
  • Well-led: Not Yet Rated

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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