The Independence at Home Service

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About Us

Here at The Independence at Home Service, we provide home care to people living in Newcastle, Staffordshire and the surrounding areas. Our aim is straightforward: to support people to live well in their own homes, with the right level of help at the right time.

We work with a wide range of people, including older adults, younger adults, and those living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. Every person who comes to us has a different set of needs, preferences, and goals, and we take the time to understand what matters most to each individual before we agree how we can best support them.

Home care, when it is done well, can make an enormous difference. It means people can stay in familiar surroundings, maintain their routines, and keep hold of their independence rather than feeling as though life is happening to them. That is what we are here for. Whether someone needs a little help around the house, support with personal care, or more complex ongoing assistance, we try to make sure that the care we provide feels natural and respectful rather than clinical or intrusive.

We know that inviting someone into your home, or making that decision on behalf of a family member, is not something anyone does lightly. We take that trust seriously. Our team gets to know the people we support as individuals, and we work closely with families and other professionals where that is helpful and appropriate.

We are regulated by the Care Quality Commission and continue to work towards demonstrating the quality of care we provide through our day to day practice. If you would like to find out more about how we might be able to help you or someone close to you, please do not hesitate to get in touch.

Common questions about The Independence at Home Service

Where is The Independence at Home Service located?

The Independence at Home Service is a home care agency based in Newcastle, Staffordshire (ST5 1BL), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does The Independence at Home Service provide?

The Independence at Home Service is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

Does The Independence at Home Service provide dementia care?

Yes. The Independence at Home Service supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Newcastle

This agency provides care within approximately 10 miles of their Newcastle office. Radius is approximate — claim to update

Contact The Independence at Home Service

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

Overall: Not Yet Rated

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Ratings are as published by the CQC and may not reflect the current position of the service.

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