Mill Rise Village

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About Us

We at Mill Rise Village are proud to offer trusted home care across Newcastle and the surrounding Staffordshire communities, supporting older people and adults with a wide range of needs to live well in the comfort of their own homes.

Based in the ST postcode area of Newcastle, our team is ideally placed to reach clients throughout the local area and neighbouring villages. Delivering care in familiar surroundings means the people we support can remain close to the neighbours, memories, and routines that matter most to them. Whether someone lives in a long standing family home or has recently downsized, we tailor our visits to fit seamlessly into their day, respecting the rhythms of the household and the preferences of each individual.

Our specialisms reflect the diverse needs of the community we serve. We provide dedicated older person care, offering companionship and practical assistance with everyday tasks such as personal care, meal preparation, medication prompts, and mobility support. For those living with dementia, our approach is patient, calm, and person centred, focusing on preserving dignity, encouraging independence, and creating moments of reassurance for both the individual and their loved ones. Families often tell us how much peace of mind it brings to know that a familiar, well trained carer is visiting a relative who may find change or unfamiliar environments distressing.

We also support adults living with mental health conditions, offering a listening ear alongside practical help that can make a genuine difference to wellbeing and daily confidence. For clients with a physical disability, our team works closely with individuals and their families to promote independence and to assist with the tasks that matter most, from getting up and dressed in the morning to enjoying an evening meal in comfort. We are equally experienced in supporting people with visual or hearing impairment, adapting our communication and approach so that every visit feels respectful, clear, and unhurried.

What this means in practice for families is straightforward. It means a carer who takes the time to learn about the person behind the care plan, who understands the difference a cup of tea made just the right way can make, and who communicates openly about how a visit has gone. It means care that flexes as needs change, whether a loved one requires a short daily call or more comprehensive support throughout the week.

Our commitment to quality is reflected in our most recent inspection by the Care Quality Commission, where we were rated Good overall. We achieved a Good rating across every domain assessed, including Safe, Effective, Caring, Responsive, and Well led. For families considering home care, this consistency across all five areas offers a reassuring indication that safety, compassion, and thoughtful leadership are woven through every aspect of what we do.

Choosing home care for a relative is a significant decision, and we understand the questions and concerns that often come with it. If you would like to learn more about how we could support your loved one in Newcastle or the wider Staffordshire area, we warmly invite you to get in touch. We are here to listen, to answer your questions honestly, and to help you find the right way forward for your family.

Common questions about Mill Rise Village

Where is Mill Rise Village located?

Mill Rise Village is a home care agency based in Newcastle, Staffordshire (ST5 9GA), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Mill Rise Village provide?

Mill Rise Village is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Mill Rise Village's CQC rating?

Mill Rise Village is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 October 2019. You can read the full CQC report from the link on this page.

Does Mill Rise Village provide dementia care?

Yes. Mill Rise Village supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Newcastle

This agency provides care within approximately 10 miles of their Newcastle office. Radius is approximate — claim to update

Contact Mill Rise Village

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 12 October 2019
  • Report published: 12 October 2019

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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