Choose Your Care

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About Us

Choose Your Care supports people in their own homes in Newcastle under Lyme and across Staffordshire. We work with older people, adults living with dementia, people managing mental ill health, adults with physical disabilities, people with sight or hearing loss and younger adults.

Our name is meant literally. Too much home care is arranged around what a rota can accommodate rather than what a person wants, and the result is calls at the wrong hour, too short to do anything properly. We start instead by asking how somebody wants their day to run, what they can still manage themselves, where things go wrong and what would make the biggest difference. Then we build the support around that and put it in writing.

In practice that means personal care, medication, meals, shopping, laundry and housework, help to get out to appointments and see people, and time spent in real company. For those living with dementia we keep the routine and the faces steady, which does more good than any clever approach.

Our carers train before they work alone, are supervised in people's homes afterwards and are expected to raise anything worrying the same day. Our office answers the phone.

Our most recent inspection by the Care Quality Commission rated us good overall. If you are considering care at home in this part of Staffordshire, please ring and we will visit and talk it through.

Common questions about Choose Your Care

Where is Choose Your Care located?

Choose Your Care is a home care agency based in Newcastle under Lyme, Staffordshire (ST5 6PQ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Choose Your Care provide?

Choose Your Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Choose Your Care's CQC rating?

Choose Your Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 June 2019. You can read the full CQC report from the link on this page.

Does Choose Your Care provide dementia care?

Yes. Choose Your Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Newcastle under Lyme

This agency provides care within approximately 10 miles of their Newcastle under Lyme office. Radius is approximate — claim to update

Contact Choose Your Care

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 14 June 2019
  • Report published: 14 June 2019

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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