Caring Hands

Caring Hands is a home care agency in Lichfield, Staffordshire (WS14 9ET). It holds a CQC rating of Requires Improvement.

About Caring Hands

We at Caring Hands are a home care agency proudly supporting people across Lichfield and the surrounding Staffordshire communities, delivering personalised care in the place people cherish most: their own home. Our mission is to help individuals live safely, confidently, and comfortably within familiar surroundings. Based in the WS postcode area, we are well placed to reach families throughout Lichfield and neighbouring villages in the West Midlands. Providing care in the home means our support is shaped entirely around each person's environment, routines, and preferences, whether that is a quiet morning cup of tea, help preparing a favourite meal, or companionship on a walk through the local area. There is no unfamiliar setting to adjust to, only the reassurance of thoughtful support arriving at the door. Our team offers a broad range of specialised care, including older person care, dementia care, and home care tailored to individual routines. We also support younger adults, people living with learning disabilities or autism, and those managing mental health conditions. For individuals with physical disabilities or visual and hearing impairments, we adapt our approach to promote independence, dignity, and confidence in everyday life. In practice, this means families can trust that whether a loved one needs gentle companionship, help with personal care, medication prompts, or more complex assistance, our approach is respectful, patient, and person centred. We understand that inviting a care team into a family member's home is a significant decision, and we take that trust seriously. Our carers aim to build genuine relationships with the people they support, recognising that consistency and warmth are just as important as practical assistance. For relatives who may live at a distance, knowing that a familiar, compassionate presence is visiting regularly can bring enormous peace of mind. Regarding our regulatory position, our most recent Care Quality Commission inspection resulted in an overall rating of Requires Improvement. Within that inspection, we were rated Good for being Caring and Responsive, reflecting the compassion and attentiveness our team brings to every visit. The Safe and Effective domains were rated Requires Improvement, and Well led was rated Inadequate. We believe in being transparent about these findings, and we encourage families to view the full CQC report to understand the detail behind each rating. Ratings offer one important perspective, and we welcome open conversations with prospective families about how care is delivered day to day. If you are exploring home care options in Lichfield for yourself or someone you love, we warmly invite you to get in touch. We would be delighted to talk through your situation, answer your questions honestly, and help you consider whether our support could be the right fit for your family. Choosing care is a deeply personal journey, and we are here to walk alongside you with kindness, openness, and respect.

Care provided at Caring Hands

Read the full inspection report on the CQC website.

Common questions about Caring Hands

Where is Caring Hands located?

Caring Hands is a home care agency based in Lichfield, Staffordshire (WS14 9ET), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Caring Hands provide?

Caring Hands is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Caring Hands's CQC rating?

Caring Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 7 April 2018. You can read the full CQC report from the link on this page.

Does Caring Hands provide dementia care?

Yes. Caring Hands supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Caring Hands

Can they support someone living with dementia at home?

Yes. Yes. Caring Hands is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Caring Hands covers roughly 10 miles from Lichfield.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the West Midlands

Caring Hands has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Caring Hands. Actual fees depend on the room, the level of care and how it is funded.

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