Custom Care

Custom Care is a home care agency in Cannock, Staffordshire (WS11 7LT). It holds a CQC rating of Requires Improvement.

About Custom Care

Custom Care in Cannock provides support at home to adults across Cannock and the surrounding part of Staffordshire. The people we work with include older people who need help to stay in their own houses, adults living with dementia, people with a learning disability, autistic adults, people living with mental health conditions, people with physical disabilities, people with a visual or hearing impairment and younger adults who need support to live independently. Supporting that range means there is no standard package. What an older person needs first thing in the morning has very little in common with what an autistic adult running their own household wants from us, and we assess properly, agree the support with the person, and change it when their circumstances change. The practical work covers personal care, support and prompting with medication, meals, household tasks, shopping and help to get out to appointments or into town. Alongside it sits the part that appears on no schedule, which is noticing, and it keeps people out of hospital more often than anything else we do. We aim to send the same small group of carers to each person and to arrive when we said we would. Please get in touch if you are arranging care at home locally.

Care provided at Custom Care

Read the full inspection report on the CQC website.

Common questions about Custom Care

Where is Custom Care located?

Custom Care is a home care agency based in Cannock, Staffordshire (WS11 7LT), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Custom Care provide?

Custom Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Custom Care's CQC rating?

Custom Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 10 March 2020. You can read the full CQC report from the link on this page.

Does Custom Care provide dementia care?

Yes. Custom Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Custom Care

Can they support someone living with dementia at home?

Yes. Yes. Custom Care (Cannock) is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Custom Care (Cannock) covers roughly 10 miles from Cannock.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the West Midlands

Custom Care (Cannock) has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Custom Care (Cannock). Actual fees depend on the room, the level of care and how it is funded.

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