NCC First Support

NCC First Support is a home care agency in Norwich, Norfolk (NR2 3TU). It holds a CQC rating of Good.

About NCC First Support

NCC First Support in Norwich provides care at home to adults across Norwich and the surrounding part of Norfolk. We work with older people who need help to carry on living in their own houses, people with physical disabilities and younger adults who need support to live independently. The practical work covers personal care, support and prompting with medication, meals, household tasks, shopping and getting out to appointments or into town. Some people need a single short visit a day. Others need several longer ones, and needs change, so we review arrangements honestly rather than letting a plan drift. For people with a physical disability, the things that matter most are equipment, moving and handling done properly, and above all enough time. Transfers and personal care take as long as they take, and rushing is where both dignity and safety go. We put real effort into continuity and timekeeping. The same carers, arriving when they said they would, is what separates home care that works from home care that adds to the worry. A familiar carer is also the one who will notice that somebody is not themselves this week, which is what keeps small problems from becoming hospital admissions. Our most recent overall rating from the Care Quality Commission is good. Please get in touch if you are arranging support at home locally.

Care provided at NCC First Support

Read the full inspection report on the CQC website.

Common questions about NCC First Support

Where is NCC First Support located?

NCC First Support is a home care agency based in Norwich, Norfolk (NR2 3TU), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does NCC First Support provide?

NCC First Support is registered to provide care in people’s own homes, with support that includes Older person care, Physical disability support, Younger adults care. The full list of services is shown on this page.

What is NCC First Support's CQC rating?

NCC First Support is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 January 2023. You can read the full CQC report from the link on this page.

Questions families ask about NCC First Support

Can they support someone living with dementia at home?

No. NCC First Support - Norwich does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. NCC First Support - Norwich covers roughly 10 miles from Norwich.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

NCC First Support - Norwich has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from NCC First Support - Norwich. Actual fees depend on the room, the level of care and how it is funded.

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