Heart to Heart Home Care Agency

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About Us

Heart to Heart Home Care Agency supports people in and around Norwich to carry on living in their own homes. We work with older people and with people living with dementia, providing the kind of steady, practical help that makes staying at home realistic.

Our visits are built around the person. That might mean help with washing and dressing, prompting or giving medication, preparing meals and drinks, support to move about the house safely, or a hand with the shopping and the everyday jobs that have become harder. Often what matters most is simply that someone reliable arrives when they said they would, and that they are not in a rush once they get there.

Where dementia is part of the picture we keep everything as familiar as we can. The same care workers wherever the rota allows, visits at times the person is used to, and an approach that follows their pace rather than imposing ours. We keep families closely in touch as well, because a relative will often notice a change before anyone else and we want to hear about it early rather than late.

We are a small enough operation to know the people we visit properly, and we would rather turn down work we cannot cover well than take it on and let a family down.

Our most recent overall rating from the Care Quality Commission is good. We take that as a description of the standard expected of us, and we act quickly when someone tells us something is not right.

Common questions about Heart to Heart Home Care Agency

Where is Heart to Heart Home Care Agency located?

Heart to Heart Home Care Agency is a home care agency based in Norwich, Norfolk (NR10 4RA), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Heart to Heart Home Care Agency provide?

Heart to Heart Home Care Agency is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care. The full list of services is shown on this page.

What is Heart to Heart Home Care Agency's CQC rating?

Heart to Heart Home Care Agency is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 26 February 2019. You can read the full CQC report from the link on this page.

Does Heart to Heart Home Care Agency provide dementia care?

Yes. Heart to Heart Home Care Agency supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Norwich

This agency provides care within approximately 10 miles of their Norwich office. Radius is approximate — claim to update

Contact Heart to Heart Home Care Agency

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.

More about the care at Heart to Heart Home Care Agency

What each type of care involves, and the questions worth asking when you call or visit.

Older Person Care

Practical help at home for someone in later life often blends personal care with quieter companionship, so a visit might cover a wash and change of clothes, prompting or administering tablets, a hot meal put together in the kitchen, and a few minutes sat down together before the carer leaves. Heart to Heart Home Care Agency is registered with CQC for older person care and holds a good rating from its February 2019 inspection. Indicative hourly rates across the East tend to run between £28 and £33, though Norfolk County Council commissions at its own set rate where care is arranged through social services. Families considering the agency should ask how visit times are held to, whether the same small group of carers comes each week, and what cover looks like if a late evening or overnight call is needed.

Dementia

Care at home when memory is fading works best when the day looks much as it always has, with the same faces arriving at roughly the same times and moving at the pace of the person rather than the clock. This matters because unfamiliar routines and rushed handovers tend to raise anxiety, whereas steady repetition helps someone feel safe in a house they still recognise as theirs. Heart to Heart Home Care Agency is registered for dementia care and its About Us text describes keeping the rota as consistent as it can and staying in close touch with relatives. Families should ask how carers respond when someone becomes distressed or refuses care, what happens if the person tries to leave the house alone, and how visits are reviewed and adjusted as needs change over time.

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 26 February 2019
  • Report published: 26 February 2019

Overall: Good

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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