Hales Group

Hales Group is a home care agency in Norwich, Norfolk (NR6 5DR).

About Hales Group

Hales Group in Norfolk provides care and support to people in their own homes across Norwich and the wider county. We work with older people and younger adults, people living with dementia, adults with a learning disability or autism, people managing mental health conditions or an eating disorder, people with a physical disability or with sight or hearing loss, and people dealing with alcohol or drug misuse. That breadth is deliberate, because very few people fit neatly into one category and support that addresses only part of somebody's situation tends not to hold. What stays constant is the method. We visit first, ask what the person wants help with and what they would rather keep doing themselves, and agree the arrangement with them before anything is fixed. The support itself covers personal care, prompting and help with medication, meals and drinks, mobility, shopping and housework, and getting out to appointments, education or work. Our carers are trained for the needs they support, supervised in the work and matched to people wherever the rota allows. Covering a largely rural county also means planning rounds with travel in mind, and we do that properly. If you are considering support at home in Norfolk, please contact us and we will arrange to come and see you.

Care provided at Hales Group

Read the full inspection report on the CQC website.

Common questions about Hales Group

Where is Hales Group located?

Hales Group is a home care agency based in Norwich, Norfolk (NR6 5DR), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Hales Group provide?

Hales Group is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

Does Hales Group provide dementia care?

Yes. Hales Group supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Hales Group

Can they support someone living with dementia at home?

Yes. Yes. Hales Group Limited - Norfolk is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Hales Group Limited - Norfolk covers roughly 10 miles from Norwich.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Hales Group Limited - Norfolk has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Hales Group Limited - Norfolk. Actual fees depend on the room, the level of care and how it is funded.

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