Ontime Response Healthcare

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About Us

Here at Ontime Response Healthcare in King's Lynn, Norfolk, we provide home care support to people living in their own homes across the local area. We work with older adults, younger adults, and people living with dementia, physical disabilities, and visual or hearing impairments, and we genuinely believe that receiving care at home should feel comfortable, respectful, and personal to each individual.

We know that inviting someone into your home to help with your daily life is a big step, and we do not take that trust lightly. Our team works hard to make sure that every person we support is treated with dignity and that their preferences and routines are listened to and respected. Whether someone needs help with personal care, assistance getting through the morning, or more regular support throughout the day, we aim to fit around the person rather than expecting them to fit around us.

We are registered with the Care Quality Commission and, like many providers, we are working through a period of improvement following our most recent inspection. We want to be honest about that. We have taken the feedback seriously and we are actively making changes to strengthen our practice, our oversight, and the consistency of the care we deliver. We think it is important that families and those looking for support can make informed decisions, and we would always encourage people to speak with us directly about where we are in that process.

King's Lynn and the surrounding area is our community too, and we care about getting this right for local people. If you are considering care at home for yourself or someone close to you, please do get in touch with us. We are happy to talk through what support might look like and answer any questions you have.

Common questions about Ontime Response Healthcare

Where is Ontime Response Healthcare located?

Ontime Response Healthcare is a home care agency based in King's Lynn, Norfolk (PE31 7NY), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Ontime Response Healthcare provide?

Ontime Response Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Ontime Response Healthcare's CQC rating?

Ontime Response Healthcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 17 April 2026. You can read the full CQC report from the link on this page.

Does Ontime Response Healthcare provide dementia care?

Yes. Ontime Response Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of King's Lynn

This agency provides care within approximately 10 miles of their King's Lynn office. Radius is approximate — claim to update

Contact Ontime Response Healthcare Ltd Norfolk

This agency has not listed a phone number with the CQC. Send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 17 April 2026
  • Report published: 17 April 2026

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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