Mercylink Care

Mercylink Care is a home care agency in Diss, Norfolk (IP22 4GT).

About Mercylink Care

Mercylink Care Norfolk provides care in people's own homes in Diss and across the surrounding parts of Norfolk. We support older people, adults living with dementia, people with learning disabilities and autistic adults, those living with mental ill health, adults with physical disabilities or sensory loss, and younger adults. Working in a rural county has its own realities and we would rather be plain about them. Distances are long, lanes are slow and the weather has opinions, so we plan visits around genuine travel times and are honest about which areas we can cover dependably. A call that arrives an hour late has already failed the person waiting for it. Beyond that, everything rests on familiarity. We keep small teams with each household so that the person at the door knows the house, the habits and what an ordinary day looks like there. That is what makes it possible to notice early when something has changed, and it spares people from explaining themselves to a stranger every week. Support ranges from a single morning visit through to several calls a day, covering personal care, medicines, meals, mobility and the practical business of keeping a home going. We do not currently hold an overall rating from the Care Quality Commission. Please ask us about training, supervision, missed visits and complaints. We will answer you straight.

Care provided at Mercylink Care

Read the full inspection report on the CQC website.

Common questions about Mercylink Care

Where is Mercylink Care located?

Mercylink Care is a home care agency based in Diss, Norfolk (IP22 4GT), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Mercylink Care provide?

Mercylink Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

Does Mercylink Care provide dementia care?

Yes. Mercylink Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Mercylink Care

Can they support someone living with dementia at home?

Yes. Yes. Mercylink Care Norfolk is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Mercylink Care Norfolk covers roughly 10 miles from Diss.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Mercylink Care Norfolk has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Mercylink Care Norfolk. Actual fees depend on the room, the level of care and how it is funded.

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