Fidelis Healthcare

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About Us

We at Fidelis Healthcare are proud to offer compassionate home care across London, supporting individuals in the comfort and familiarity of their own homes throughout Merton and the wider SW area. As a dedicated home care agency, we believe that quality support should always be shaped around the person, never the other way around.

Because we deliver care directly within your own home, the environment is one you already know and love. Our role is to enhance that space, making daily life safer, more comfortable, and more fulfilling. Whether you live in a quiet residential street in Merton or elsewhere within the SW postcode area, our team travels to you, bringing professional support whilst respecting the rhythms and routines of your household. This approach allows our clients to remain connected to their neighbourhoods, communities, and the personal belongings that hold a lifetime of memories.

Our specialisms reflect the diverse needs of the people we support. We provide Older Person Care for those who wish to age gracefully at home, with assistance tailored to changing requirements over time. Our Dementia Care is delivered with patience, consistency, and a deep understanding of how familiar surroundings can ease anxiety and support cognitive wellbeing. For individuals living with Mental Health needs, we offer a calm and steady presence, encouraging independence whilst providing reassurance where it is most needed.

We also support adults living with Physical Disability, helping with mobility, personal care, and the practical tasks of everyday life so that independence remains firmly within reach. For those experiencing Visual or Hearing Impairment, our carers adapt their communication and support styles to ensure every individual feels understood, respected, and fully engaged in their own care. We are equally committed to Younger Adults, recognising that meaningful, age appropriate support can make all the difference in helping someone live the life they choose.

In practice, this means families can expect a thoughtful, individualised approach. We take time to learn about each person we support, their preferences, their history, the small details that bring them joy. For relatives, this offers genuine peace of mind, knowing that a loved one is being cared for by people who treat them as a person first and a client second.

As a newer presence on the CareCompass directory, Fidelis Healthcare is currently listed as Not Yet Rated by the Care Quality Commission. This simply means a formal inspection has yet to be published, and it should not be mistaken for any reflection on the standard of care we provide. We remain fully committed to meeting and exceeding the expectations set out by the CQC, and we welcome open conversations with families about our policies, training, and approach.

If you are exploring home care options for yourself or someone you love, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we are here to listen, answer your questions, and help you feel confident about the next step. At Fidelis Healthcare, your family is welcomed into ours.

Common questions about Fidelis Healthcare

Where is Fidelis Healthcare located?

Fidelis Healthcare is a home care agency based in London, Merton (SW19 3TZ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Fidelis Healthcare provide?

Fidelis Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

Does Fidelis Healthcare provide dementia care?

Yes. Fidelis Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of London

This agency provides care within approximately 10 miles of their London office. Radius is approximate — claim to update

Contact Fidelis Healthcare Ltd

This agency has not listed a phone number with the CQC. Send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

Overall: Not Yet Rated

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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