Medacs Healthcare
- Unclaimed Profile
- Older Person Care
- Dementia Care
- Learning Disability / Autism
- Mental Health
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
- CQC: Requires Improvement
- Home Care Agency
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- Coverage Radius: 10 mi
- Last CQC Inspection: 2020
About Us
We at Medacs Healthcare London are proud to provide compassionate home care across the London borough of Lewisham, supporting people to live well within the comfort and familiarity of their own homes. Our team delivers personalised care throughout the SE postcode area, bringing professional support directly to those who need it most.
Being based in the heart of Lewisham means we understand the rhythms of London life and the diverse communities we serve. Rather than asking individuals to adapt to a new environment, we come to you, weaving our care into the routines, surroundings, and neighbourhoods that already feel like home. From leafy residential streets to bustling urban corners, our carers travel across the borough and wider southeast London to ensure continuity, comfort, and a familiar presence at every visit.
Our specialisms reflect the breadth of needs we support. We provide dedicated care for older people, including those living with dementia, offering gentle routines, memory friendly approaches, and the patience required to help each person feel safe and understood. For younger adults and those with learning disabilities or autism, we focus on independence, encouraging choice and building trust through consistent, respectful relationships. We also support individuals experiencing mental health challenges, those with physical disabilities, and people living with visual or hearing impairments, adapting our communication and practical assistance to suit each individual.
In practice, this means our carers do far more than complete tasks. They listen. They notice the small changes that matter. They help with personal care, medication support, mobility, meal preparation, and companionship, always shaped around the preferences of the person receiving care. For families, this brings the reassurance of knowing a loved one is not simply being looked after, but is genuinely known and valued. We work closely with relatives, healthcare professionals, and social workers to ensure that care plans evolve as needs change.
Our most recent CQC inspection, carried out in March 2020, rated us as Requires Improvement overall. Within that assessment, we were recognised as Good in the Effective, Caring, and Responsive domains, a reflection of the warmth, skill, and attentiveness our team brings to every visit. The Safe and Well-led areas were identified as needing improvement, and we take this feedback seriously as a foundation for ongoing development. Quality in home care is never static, and we remain committed to strengthening our practice, refining our processes, and listening carefully to the people we support and their families.
If you are exploring home care options in Lewisham or the wider southeast London area, we warmly invite you to get in touch. Choosing care for yourself or someone you love is a significant decision, and we are here to answer your questions, talk through what matters most, and help you understand how we might support your family. Whatever the road ahead looks like, you do not need to walk it alone, and we would be honoured to walk it with you.
Common questions about Medacs Healthcare
Where is Medacs Healthcare located?
Medacs Healthcare is a home care agency based in London, Lewisham (SE13 5JX), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Medacs Healthcare provide?
Medacs Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Medacs Healthcare's CQC rating?
Medacs Healthcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 12 March 2020. You can read the full CQC report from the link on this page.
Does Medacs Healthcare provide dementia care?
Yes. Medacs Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Coverage Area
Within 10 miles of London
This agency provides care within approximately 10 miles of their London office. Radius is approximate — claim to update
Contact Medacs Healthcare - London
Phone the agency directly, or send an enquiry and we will pass it on.
Care We Offer
- Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
- Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
- Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
- Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
- Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
- Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
- Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 12 March 2020
- Report published: 12 March 2020
Overall: Requires Improvement
- Safe: Requires Improvement
- Effective: Good
- Caring: Good
- Responsive: Good
- Well-led: Requires Improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
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