Next Steps

About Us

We at Next Steps Hertfordshire are a dedicated home care agency proudly supporting individuals across Welwyn Garden City and the wider Hertfordshire area. Our mission is to deliver compassionate, personalised care that allows people to remain safely and comfortably in the place they know best, their own home.

Based in the heart of Welwyn Garden City within the AL postcode area, we are ideally positioned to reach families throughout the local community and surrounding neighbourhoods in the East of England. Operating from a familiar local base means our team understands the area well, allowing us to respond promptly and build genuine, lasting relationships with the people we support and their loved ones.

Our care is shaped around the individual, never the other way around. We provide tailored support for older people who wish to maintain their independence at home, as well as specialist dementia care delivered with patience, warmth and a deep understanding of the challenges families face. For younger adults and those living with learning disabilities or autism, we focus on empowering daily living, encouraging confidence and supporting meaningful routines. We also support adults experiencing mental health needs, offering steady, respectful companionship and practical assistance that helps people feel secure and understood.

For individuals with physical disabilities or those affected by visual or hearing impairment, our approach is thoughtful and adaptive. We take time to learn each person's preferences, communication style and daily rhythms, ensuring that every visit feels reassuring rather than intrusive. Whether someone needs help with personal care, medication, meal preparation, mobility support or simply a friendly face and a listening ear, our team is committed to delivering care with dignity and kindness.

We are proud to hold an overall CQC rating of Good, with an Outstanding rating in the Caring domain following our most recent inspection. This Outstanding recognition reflects what matters most to us, the warmth, respect and genuine compassion shown by our team in every interaction. Alongside Good ratings across Safe, Effective, Responsive and Well-led, families can feel confident that our care is not only thoughtful and personable but also safe, well organised and responsive to changing needs.

Choosing care for a loved one is one of the most important decisions a family can make, and we understand the weight of that choice. At Next Steps Hertfordshire, we are here to listen, to guide and to support you through every step of the journey. If you are exploring home care options in Welwyn Garden City or the surrounding Hertfordshire area, we warmly invite you to get in touch and discover how we can help your family find comfort, confidence and peace of mind.

Common questions about Next Steps

Where is Next Steps located?

Next Steps is a home care agency based in Welwyn Garden City, Hertfordshire (AL8 6NS), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Next Steps provide?

Next Steps is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Next Steps's CQC rating?

Next Steps is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 4 May 2018. You can read the full CQC report from the link on this page.

Does Next Steps provide dementia care?

Yes. Next Steps supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Welwyn Garden City

This agency provides care within approximately 10 miles of their Welwyn Garden City office. Radius is approximate — claim to update

Contact Next Steps Hertfordshire

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
• Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
• Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
• Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
• Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 4 May 2018
• Report published: 4 May 2018

Overall: Good

• Safe: Good
• Effective: Good
• Caring: Outstanding
• Responsive: Good
• Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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