Novus Care

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About Us

We are Novus Care in Watford, and we provide care and support in people's own homes across Hertfordshire. The people we visit include people living with dementia, adults with learning disabilities and autistic people, people living with mental ill health, people with physical disabilities, people living with sight or hearing loss, people living with an eating disorder, and people dealing with problems with alcohol or drugs.

Working across that range means no standard package would do, so we do not offer one. Support begins with a conversation about how life actually is now, what has become difficult, what somebody wants to keep doing for themselves, and what would genuinely help. The plan comes from that and gets revised as circumstances move.

In much of our work the most valuable thing we provide is steadiness. Turning up when we said we would. Noticing when something has shifted. Not treating a difficult week as a crisis, and not judging anybody for it. For people in recovery, and for those living with an eating disorder or with mental ill health, that reliability often counts for more than any particular task.

Support may cover personal care, medication, meals, mobility, shopping, paperwork and getting out into the community. For autistic people, predictability is a need rather than a preference and we plan around it.

Our most recent overall rating from the Care Quality Commission is good. Ring us if you would like to talk it through.

Common questions about Novus Care

Where is Novus Care located?

Novus Care is a home care agency based in Watford, Hertfordshire (WD18 9RS), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Novus Care provide?

Novus Care is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Eating disorder support. The full list of services is shown on this page.

What is Novus Care's CQC rating?

Novus Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 1 May 2019. You can read the full CQC report from the link on this page.

Does Novus Care provide dementia care?

Yes. Novus Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Watford

This agency provides care within approximately 10 miles of their Watford office. Radius is approximate — claim to update

Contact Novus Care Limited - Watford

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Eating Disorders: Sensitive, structured support around nutrition and mealtimes for people with an eating disorder.
  • Alcohol / Drug Misuse: Supportive care for people in recovery from alcohol or drug dependency.

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 1 May 2019
  • Report published: 1 May 2019

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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