Caremark (Hatfield &Welwyn)

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About Us

We at Caremark (Hatfield & Welwyn) are a home care agency proudly supporting people across St. Albans and the surrounding Hertfordshire communities, delivering compassionate care in the place people love most: their own home.

Operating throughout the AL postcode area and the wider Hatfield and Welwyn region, we bring our support directly to the doorsteps of those who need us. Rather than asking people to adjust to an unfamiliar environment, we step into the rhythms of each household, respecting personal routines, treasured surroundings, and the comforting familiarity of home. Whether someone lives in a quiet village setting, a busy town centre flat, or a long established family home, our care is shaped around their space and their preferences.

Our team supports a broad range of needs, which means families can often rely on a single trusted provider as circumstances evolve. We offer dedicated older person care for those who simply need a helping hand to remain safe, comfortable, and independent at home. For individuals living with dementia, we focus on calm, patient, person centred support that prioritises dignity, gentle routine, and meaningful connection, whilst also offering reassurance to relatives who may be navigating the emotional realities of the condition.

We also support adults living with mental health needs, providing consistent, understanding care that helps people maintain stability, confidence, and engagement with everyday life. For those with a physical disability, our practical assistance covers mobility, personal care, and the day to day tasks that enable greater independence. We are equally experienced in supporting younger adults, recognising that age should never define the kind of life someone is able to lead, and tailoring our approach to reflect individual goals, interests, and aspirations.

In practice, this breadth means our care can flex over time. A short period of companionship and light support may grow into more comprehensive assistance, or specialist input as needs change. Families tell us that this continuity matters enormously, removing the worry of having to rebuild trust with a new provider during already difficult moments.

We believe transparency is essential when families are choosing care, so we want to be open about our most recent CQC inspection in December 2024, which gave us an overall rating of Requires Improvement. The inspectors recognised genuine strengths in our work, awarding Good ratings across the Effective, Caring, and Responsive domains. This reflects the warmth of our carers, the personalised nature of the support we deliver, and our ability to respond thoughtfully to each person's individual needs. We received Requires Improvement ratings in the Safe and Well-led domains, and we take this feedback seriously. We are actively working on strengthening these areas, because every family deserves complete confidence in the safety and leadership of the care provider they choose. We welcome open conversations about this journey and are happy to discuss the steps we are taking.

If you are exploring home care options for a parent, partner, or loved one in St. Albans or the wider Hertfordshire area, we warmly invite you to get in touch. Choosing care is rarely an easy decision, and we are here to listen, answer your questions honestly, and help you understand whether our support could be the right fit for your family.

Common questions about Caremark (Hatfield &Welwyn)

Where is Caremark (Hatfield &Welwyn) located?

Caremark (Hatfield &Welwyn) is a home care agency based in St. Albans, Hertfordshire (AL4 0JJ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Caremark (Hatfield &Welwyn) provide?

Caremark (Hatfield &Welwyn) is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care. The full list of services is shown on this page.

What is Caremark (Hatfield &Welwyn)'s CQC rating?

Caremark (Hatfield &Welwyn) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 9 December 2024. You can read the full CQC report from the link on this page.

Does Caremark (Hatfield &Welwyn) provide dementia care?

Yes. Caremark (Hatfield &Welwyn) supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of St. Albans

This agency provides care within approximately 10 miles of their St. Albans office. Radius is approximate — claim to update

Contact Caremark (Hatfield &Welwyn)

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 9 December 2024
  • Report published: 9 December 2024

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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