Journey Up
Journey Up is a home care agency in Hatfield, Hertfordshire (AL9 5BL).
Newly registered with the CQC, October 2026. No inspection rating has been published yet.
About Journey Up
Journey Up is a home care agency in Hatfield, supporting people in their own homes across Hertfordshire. We work with younger adults and older people, with people living with mental health needs and with people affected by an eating disorder. Support at home for mental health is a different job from personal care, and we treat it as such. It is often about structure rather than tasks: being there in the morning when getting up feels impossible, keeping appointments from slipping, helping somebody re establish a routine after a spell in hospital, and being a steady presence through the stretch where recovery stalls. Progress is rarely linear and we do not treat a difficult fortnight as a failure. With eating disorders we work carefully and always alongside the specialist teams involved. Mealtimes can be the hardest part of someone's day, and support at those moments needs to be patient, consistent and free of judgement or bargaining. We follow the clinical plan rather than improvising around food, and we keep the focus on the person rather than the numbers. Across all of it, we try to be the sort of support that does not take over. Our aim is for people to need us less over time where that is realistic, and to be reliable for as long as they need us. The Care Quality Commission has not yet given us an overall rating. We are happy to talk in detail about how we work before anyone commits.
Care provided at Journey Up
- Older person care
- Mental health care
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
How Journey Up Ltd compares in Welwyn Hatfield
Measured against the 54 home care agencies registered in Welwyn Hatfield.
- CQC rating
- Not yet rated. 26 of the 54 agencies (48%) are rated Good or Outstanding.
- Registered
- October 2026. One of the newer agencies in the area. Only 1 of the 54 has registered more recently.
- Provider
- One service. Journey Up Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Welwyn Hatfield.
The local picture: Welwyn Hatfield
What the numbers say about home care in Welwyn Hatfield, in Hertfordshire.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, East of England | £26.00 to £34.30 an hour (Middle half of prices from 15 agencies. Median £31.88. Shown for East of England because too few Hertfordshire agencies publish a rate.) |
| What Hertfordshire pays | £31.82 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 10,400. Rising to 12,200 by 2035, up 18%
- People aged 85 and over: 3,100. Rising to 4,200 by 2035, up 34%
- Living with dementia, aged 65 and over (estimate): 1,400. Rising to 1,700 by 2035, up 22%
- Dementia diagnosis rate: 57%. The NHS ambition is 67%. Hertfordshire as a whole is 64%.
- Agencies in the borough, last 12 months: 3 opened, 1 closed. 49 registered today.
- Choice of agencies: 214 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Journey Up Ltd
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 6 October 2026, less than a year ago.
- Run by
- Journey Up Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Hertfordshire
- CQC register adds a new care home in North Hertfordshire: Monread Lodge (5 November 2026)
More local care news for Hertfordshire
Common questions about Journey Up
Where is Journey Up located?
Journey Up is a home care agency based in Hatfield, Hertfordshire (AL9 5BL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Journey Up provide?
Journey Up is registered to provide care in people’s own homes, with support that includes Older person care, Mental health care, Younger adults care, Eating disorder support. The full list of services is shown on this page.
Questions families ask about Journey Up
Can they support someone living with dementia at home?
No. Journey Up Ltd does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Journey Up Ltd covers roughly 10 miles from Hatfield.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Journey Up Ltd has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Journey Up Ltd. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Journey Up
Home Care at Journey Up
Twenty six of the 54 agencies in this area are rated Good or Outstanding, and Journey Up has no rating since registering in October 2026. It is registered to provide personal care in people's own homes across Hertfordshire, with a narrower and more specialised span than most. The agency says its aim is that people should need it less over time, which is an unusual thing for a provider to put in writing. Hourly rates in the East of England usually fall between £28 and £33, with Hertfordshire council carrying out the assessment where public help may apply. Ask about minimum visit lengths, travel time and how hours are reviewed.
Older Person Care at Journey Up
Journey Up came onto the register on 6 October 2026, so it is a very new service. Its registration covers older person care and home care alongside mental health and eating disorders, which is an unusual combination. For older people the work would be the familiar ground of help with washing and dressing, medication, meals and company, though the agency's own text says far more about its mental health and eating disorder work. That is worth probing, since a family will want to know how much older person care it actually does. Ask how many carers would attend a household in Hatfield, how late a call can run, and who can be reached in the evening.
Mental Health at Journey Up
Support at home for mental health is a different job from personal care, this agency says, and it treats it as such. It describes structure rather than tasks, being there when getting up feels impossible, and holding steady where recovery stalls. Ask who on the team has mental health experience, what happens in a crisis outside office hours, and how the agency works with community mental health services.
Younger Adults at Journey Up
Aiming for people to need the agency less over time is how Journey Up describes its purpose, which fits an adult under 65 better than most. It adds that progress is rarely linear and that a difficult fortnight is not treated as a failure. Ask how early and how late carers can call in Hatfield, and whether the same small group can follow a week built around work or study.
Eating Disorders at Journey Up
Mealtimes can be the hardest part of somebody's day, this agency says, and support at those moments needs to be patient, consistent and free of judgement or bargaining. It also says it follows the clinical plan rather than improvising, and keeps the focus on the person rather than the numbers. Ask which specialist team leads that plan, how mealtime support is recorded, and how often it is reviewed.
Explore more
More home care in Hatfield
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- Home Help Watford — CQC Good
- HF Trust Herts and Essex — CQC Good
- Kindherts Care — CQC Good
- Professional Nursing Services - 25A White Horse Court — CQC Good
- Chelmscare — CQC Good
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