Phoenix Care
- Unclaimed Profile
- Older Person Care
- Dementia Care
- Learning Disability / Autism
- Mental Health
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
- CQC: Good
- Home Care Agency
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- Coverage Radius: 10 mi
- Last CQC Inspection: 2023
About Us
Phoenix Care works in Romford and across the London borough of Havering, providing care and support in people's own homes. We work with older people, people living with dementia, adults with learning disabilities, autistic adults, people managing mental health conditions, people with physical disabilities, people living with sight or hearing loss, and younger adults.
Because that covers a good deal of ground, we do not offer one shape of support and hope it fits. Somebody whose confidence is slowly returning after a difficult stretch needs something quite unlike somebody in the later stages of dementia, and each deserves an arrangement built around them. We listen first, agree it in plain language, and go back to it honestly rather than leaving it in a folder.
The practical work covers personal care, medication, meals, moving safely around the home, laundry, shopping, appointments and unhurried company. For other people we support it looks different again, with somebody alongside them at college, at work, at a group or on the bus into town.
We keep the same small team around each person wherever the rota allows, because trust in this work builds slowly and careless scheduling can undo it in a fortnight.
At our most recent inspection the Care Quality Commission rated us good overall, and we keep asking the people we support whether that still describes us.
Common questions about Phoenix Care
Where is Phoenix Care located?
Phoenix Care is a home care agency based in Romford, Havering (RM3 0JU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Phoenix Care provide?
Phoenix Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Phoenix Care's CQC rating?
Phoenix Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 29 December 2023. You can read the full CQC report from the link on this page.
Does Phoenix Care provide dementia care?
Yes. Phoenix Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Coverage Area
Within 10 miles of Romford
This agency provides care within approximately 10 miles of their Romford office. Radius is approximate — claim to update
Contact Phoenix Care (Havering) Limited
Phone the agency directly, or send an enquiry and we will pass it on.
Care We Offer
- Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
- Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
- Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
- Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
- Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
- Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
- Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 29 December 2023
- Report published: 29 December 2023
Overall: Good
- Safe: Good
- Effective: Good
- Caring: Good
- Responsive: Good
- Well-led: Good
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
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- BK SOCIAL CARE Rainham CQC: Good