Home Instead

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About Us

We at Home Instead are proud to provide compassionate home care across Alton and the surrounding communities of Hampshire, supporting people to live safely and comfortably in the place they know best: their own home.

Based in the GU postcode area, our team serves families throughout Alton and the wider South East, bringing personalised care directly to the doorsteps of those who need it. By delivering support within familiar surroundings, we help residents maintain their routines, cherished belongings, and connections to the neighbourhoods they love, whilst also offering peace of mind to relatives who may live further afield.

Our care is thoughtfully tailored to meet a wide spectrum of needs. We specialise in older person care and dementia care, offering gentle, consistent support for those navigating memory loss and the challenges that come with ageing. For younger adults and individuals living with learning disabilities or autism, we provide understanding, respectful assistance that promotes independence and confidence. We also support people with mental health needs, physical disabilities, and visual or hearing impairments, adapting our approach so that every person feels heard, valued, and empowered in their daily life.

In practice, this means our care can encompass everything from companionship and help with daily routines to more specialised support for complex conditions. Families can take comfort in knowing that a familiar, trusted presence is visiting their loved one, offering not just practical assistance but genuine human connection.

We are proud to hold an overall rating of Good from the Care Quality Commission, with an Outstanding rating in the Caring domain, following our most recent inspection. This Outstanding recognition reflects what sits at the very heart of what we do: treating every person with warmth, dignity, and respect. Our ratings of Good across Safe, Effective, Responsive, and Well-led further reassure families that our care is dependable, thoughtful, and grounded in strong leadership.

If you are exploring home care options for a loved one in Alton or the surrounding areas, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we are here to listen, to answer your questions, and to help you find the right path forward with kindness and clarity.

Common questions about Home Instead

Where is Home Instead located?

Home Instead is a home care agency based in Alton, Hampshire (GU34 4BY), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Home Instead provide?

Home Instead is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Home Instead's CQC rating?

Home Instead is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 27 February 2019. You can read the full CQC report from the link on this page.

Does Home Instead provide dementia care?

Yes. Home Instead supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Alton

This agency provides care within approximately 10 miles of their Alton office. Radius is approximate — claim to update

Contact Home Instead

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 27 February 2019
  • Report published: 27 February 2019

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Outstanding
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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