Health Personnel

About Us

At Health Personnel, we provide home care support to people living in London, Greenwich and the surrounding areas. We work with a wide range of individuals, including older adults, younger adults, and people living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, visual or hearing impairments, eating disorders, and alcohol or drug misuse challenges. Our aim is straightforward: to help people live safely and comfortably in their own homes, on their own terms.

We understand that inviting someone into your home is a significant decision, and we do not take that trust lightly. Every person we support has their own story, their own routines, and their own preferences, and we work hard to make sure the care we provide reflects that. We take time to understand what matters most to each individual and to the people around them, whether that is family, friends, or other professionals involved in their care.

Our team is experienced across a broad range of needs, which means we are well placed to support people at different stages of life and through varying degrees of complexity. We believe good care is built on honest communication, consistency, and genuine respect for the people we work with.

We are pleased that our most recent inspection by the Care Quality Commission resulted in an overall rating of good. That outcome reflects the commitment of our team and the way we approach our work day to day, though we are always looking at how we can do better.

If you are looking for home care support in Greenwich for yourself or someone you love, we would be happy to have a conversation about how we might help. There is no pressure and no obligation, just a straightforward chat about what you need.

Common questions about Health Personnel

Where is Health Personnel located?

Health Personnel is a home care agency based in London, Greenwich (SE7 7SJ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Health Personnel provide?

Health Personnel is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Health Personnel's CQC rating?

Health Personnel is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 17 August 2023. You can read the full CQC report from the link on this page.

Does Health Personnel provide dementia care?

Yes. Health Personnel supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of London

This agency provides care within approximately 10 miles of their London office. Radius is approximate — claim to update

Contact Health Personnel

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
• Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
• Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
• Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
• Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
• Eating Disorders: Sensitive, structured support around nutrition and mealtimes for people with an eating disorder.
• Alcohol / Drug Misuse: Supportive care for people in recovery from alcohol or drug dependency.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

More about the care at Health Personnel

What each type of care involves, and the questions worth asking when you call or visit.

Older Person Care

Day to day home care for older people usually covers help with washing and dressing, prompting or administering medication, preparing meals and offering companionship during what can otherwise be quiet hours. Health Personnel is registered with the CQC for older person care in Greenwich, and received a good rating at its August 2023 inspection. Families should ask how visits are scheduled, whether the same small group of workers attends each week, and how continuity is protected when someone is on leave. It is also worth asking how medication is recorded, how safeguarding concerns are escalated, and what cover looks like for evening calls or any overnight support. Indicative hourly rates across London sit between £30 and £36, though Greenwich Council may fund care differently for eligible clients.

Dementia

Good dementia support at home rests on familiar routines, consistent faces, unhurried visits and workers who understand how to communicate calmly when someone is confused or anxious. Health Personnel is registered with the CQC for dementia care and works with clients across Greenwich and the surrounding areas. Because the agency has not claimed its profile, families should ask directly how workers are trained in dementia, how they respond to distress or resistance during personal care, and what happens if a client becomes disorientated or attempts to leave the home unaccompanied. It is also worth asking how the care plan is updated as the condition progresses, how family and GPs are kept informed, and whether the same small team can be maintained to preserve familiarity.

Learning Disability / Autism

Person centred support for adults with a learning disability or autism should follow the individual's own routines, communication style and sensory preferences rather than a fixed template. Health Personnel is registered for this care type and serves clients across Greenwich. Families and social workers should ask how goals around independence are recorded, how sensory needs are respected during personal care, and how reviews are carried out with the commissioning team so support genuinely reflects the person's life.

Mental Health

Stability, predictable visits and respectful communication matter enormously for adults living with mental health conditions, particularly around medication prompts and daily structure. Health Personnel is registered with the CQC to provide home care in this area. Families should ask what experience workers have with specific diagnoses, how the agency liaises with community mental health teams or a care coordinator, and what the response looks like if someone becomes unwell between visits or in a crisis.

Physical Disability

Support for adults with a physical disability at home often centres on safe transfers, personal care, medication and enabling as much independence as the person wants. Health Personnel is registered for this care type in Greenwich. Ask how workers are briefed on using existing hoists, slings or other equipment already in the property, how moving and handling risk assessments are kept current, and how the agency coordinates with occupational therapists when needs or adaptations change.

Visual / Hearing Impairment

Sight and hearing loss shape countless small interactions during a home care visit, from how a worker announces themselves to how medication labels are read out. Health Personnel is registered to support people with visual or hearing impairment across Greenwich. Ask how workers are trained to communicate with someone who lip reads or uses a hearing aid, how they ensure lighting and belongings are left as the client prefers, and how written information is made accessible.

Younger Adults

Adults under 65 receiving home care often want support that fits around work, study, relationships or parenting rather than a routine designed for older clients. Health Personnel is registered to support younger adults in Greenwich. Ask how visit times flex around the person's own schedule, how workers are matched on interests and communication style, and how the care plan reflects goals like employment, socialising or maintaining a tenancy independently.

Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 17 August 2023
• Report published: 17 August 2023

Overall: Good

• Safe: Good
• Effective: Good
• Caring: Good
• Responsive: Good
• Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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