Shine Care North East Office

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About Us

We at Shine Care North East Office are proud to provide compassionate home care across Newcastle Upon Tyne and the wider Gateshead area, supporting individuals to live safely and comfortably in the place they know best: their own home.

Based in the North East and serving communities throughout the NE postcode area, our team travels to those who need us, bringing personalised support directly to the doorstep. Home care removes the upheaval of relocation, allowing residents to remain surrounded by familiar rooms, cherished belongings, treasured memories, and the local neighbourhood they have known for years. Whether visits are brief and practical or longer and more involved, we shape our support around each person's routine, preferences, and pace of life.

Our specialisms reflect the diverse needs of the people we care for. We provide dedicated support for older people, including those living with dementia, offering gentle, patient assistance that prioritises dignity, reassurance, and continuity. For adults with learning disabilities or autism, we focus on enabling independence, encouraging choice, and supporting daily living in ways that feel empowering rather than intrusive. We also support individuals experiencing mental health challenges, providing steady, understanding companionship alongside practical help. For those with visual or hearing impairments, our team adapts communication and daily routines thoughtfully, ensuring every interaction is clear, calm, and considerate. Younger adults navigating complex needs will find a team that listens carefully and responds flexibly, recognising that care is never one size fits all.

In practice, this means families can expect a team that arrives on time, communicates openly, and works closely with loved ones to ensure everyone feels informed and involved. From assistance with personal care, medication prompts, and meal preparation, to companionship, mobility support, and help maintaining hobbies and community connections, our aim is always to make daily life easier whilst preserving the freedoms that matter most.

We are rated Good by the Care Quality Commission across every domain assessed: Safe, Effective, Caring, Responsive, and Well led. This consistent Good rating, awarded following inspection, reflects our commitment to delivering care that is not only safe and effective but also genuinely kind, thoughtfully tailored to each individual, and guided by strong leadership. For families, it offers reassurance that the care their loved one receives is grounded in recognised standards of quality and accountability.

Choosing home care is a deeply personal decision, and we understand how important it is to feel confident in the people entering your loved one's home. We warmly invite families across Newcastle Upon Tyne, Gateshead, and the surrounding areas to get in touch with us to learn more about how we can help. Whether you are exploring options for the first time or seeking a trusted team to take over an existing care plan, we are here to listen, answer your questions, and walk alongside you every step of the way.

Common questions about Shine Care North East Office

Where is Shine Care North East Office located?

Shine Care North East Office is a home care agency based in Newcastle Upon Tyne, Gateshead (NE16 4AL), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Shine Care North East Office provide?

Shine Care North East Office is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Shine Care North East Office's CQC rating?

Shine Care North East Office is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 31 August 2019. You can read the full CQC report from the link on this page.

Does Shine Care North East Office provide dementia care?

Yes. Shine Care North East Office supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Newcastle Upon Tyne

This agency provides care within approximately 10 miles of their Newcastle Upon Tyne office. Radius is approximate — claim to update

Contact Shine Care Limited North East Office

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 31 August 2019
  • Report published: 31 August 2019

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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