First Call Healthcare

First Call Healthcare is a home care agency in Gateshead, Gateshead (NE8 1AN). It holds a CQC rating of Good.

About First Call Healthcare

First Call Healthcare supports people in their own homes across Gateshead. We work with older people and younger adults, including people with a physical disability and people with a visual or hearing impairment. Our starting point is always what the person actually wants. Most people are not looking to have their lives rearranged, only to have the parts that have become difficult taken care of. So we ask carefully, agree what our visits will cover, and write it down in plain language so that everyone is working to the same understanding. Visits might include help to wash and dress, support with medication, preparing meals, laundry and housework, shopping, or help to get out to appointments and to see people. For clients with a sensory impairment we pay attention to the details that matter, such as saying who we are as we arrive, explaining what we are about to do, and leaving belongings exactly where they were. We keep teams small and consistent, because trust makes personal care easier and because familiar carers notice early when something has changed. Timekeeping matters to us, so we plan rounds we can keep. Our most recent overall rating from the Care Quality Commission is good.

Care provided at First Call Healthcare

Read the full inspection report on the CQC website.

Common questions about First Call Healthcare

Where is First Call Healthcare located?

First Call Healthcare is a home care agency based in Gateshead, Gateshead (NE8 1AN), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does First Call Healthcare provide?

First Call Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is First Call Healthcare's CQC rating?

First Call Healthcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 13 April 2019. You can read the full CQC report from the link on this page.

Questions families ask about First Call Healthcare

Can they support someone living with dementia at home?

No. First Call Healthcare Limited does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. First Call Healthcare Limited covers roughly 10 miles from Gateshead.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the North East

First Call Healthcare Limited has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from First Call Healthcare Limited. Actual fees depend on the room, the level of care and how it is funded.

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