First Line Healthcare
- Unclaimed Profile
- Older Person Care
- Dementia Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
- CQC: Good
- Home Care Agency
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- Coverage Radius: 10 mi
- Last CQC Inspection: 2021
About Us
First Line Healthcare provides care in people's own homes across St Leonards on Sea and the surrounding parts of East Sussex. We work from a simple idea: that most people would rather stay where they are, and that with the right support at the right times, they usually can.
The people we visit include older adults, younger adults, people living with dementia, people with a learning disability, autistic people, and people with physical disabilities or with sight and hearing loss. Some need a short call once a day. Others need several longer visits, or support that continues through the evening. We arrange the pattern around the person rather than around our rota.
Continuity matters more than almost anything else in home care. Someone living with dementia should not have to work out who a stranger is every morning, and an autistic person should not have their week disrupted by unfamiliar faces turning up unannounced. We put real effort into keeping the same small team with the same people.
We also keep families properly informed, particularly where they live at a distance and rely on us to tell them how things really are.
Our most recent overall rating from the Care Quality Commission is good. If you would like to discuss support at home, we are happy to visit and talk it over.
Common questions about First Line Healthcare
Where is First Line Healthcare located?
First Line Healthcare is a home care agency based in St. Leonards-on-sea, East Sussex (TN38 9BB), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does First Line Healthcare provide?
First Line Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is First Line Healthcare's CQC rating?
First Line Healthcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 24 June 2021. You can read the full CQC report from the link on this page.
Does First Line Healthcare provide dementia care?
Yes. First Line Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Coverage Area
Within 10 miles of St. Leonards-on-sea
This agency provides care within approximately 10 miles of their St. Leonards-on-sea office. Radius is approximate — claim to update
Contact First Line Healthcare Limited
Phone the agency directly, or send an enquiry and we will pass it on.
Care We Offer
- Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
- Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
- Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
- Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
- Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
- Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 24 June 2021
- Report published: 24 June 2021
Overall: Good
- Safe: Good
- Effective: Good
- Caring: Good
- Responsive: Good
- Well-led: Good
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
How First Line Healthcare Limited compares in Hastings
Measured against the 16 home care agencies registered in Hastings.
- CQC rating
- Good. 11 of the 16 agencies (69%) are rated Good or Outstanding. Across East Sussex the figure is 70%.
- Latest report
- 24 June 2021. 9 of the 16 agencies have published a newer inspection report since.
- Registered
- December 2019. 9 of the 16 agencies registered more recently.
- Provider
- One service. First Line Healthcare Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Hastings.
The local picture: Hastings
What the numbers say about home care in Hastings, in East Sussex.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate.) |
| What East Sussex pays | £28.16 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 9,700. Rising to 11,300 by 2035, up 17%
- People aged 85 and over: 2,500. Rising to 3,700 by 2035, up 50%
- Living with dementia, aged 65 and over (estimate): 1,300. Rising to 1,600 by 2035, up 26%
- Dementia diagnosis rate: 64%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 0 opened, 1 closed. 15 registered today.
- Choice of agencies: 31 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about First Line Healthcare Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 3 December 2019, so 6 years.
- Run by
- First Line Healthcare Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Contact First Line Healthcare Limited
Phone the agency directly, or send an enquiry and we will pass it on.
Is this your home care agency?
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More home care in East Sussex
Other home care agencies nearby, highest CQC-rated first.
- Dinarie Battle CQC: Good
- Spring Care PAs Battle CQC: Good
- Care at Home Services (South East) – Bexhill, Hastings and Rother Bexhill On Sea CQC: Good
- Care To You Healthcare Bexhill-on-sea CQC: Good
- Curant Care Bexhill-on-sea CQC: Good
- Hand To Hand Care Bexhill-on-sea CQC: Good