Helping Hands

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About Us

Helping Hands Eastbourne provides care to people in their own homes in Eastbourne and the surrounding part of East Sussex. We support older people, people living with dementia, people with a physical disability, people with a visual or hearing impairment and younger adults. Most enquiries reach us at an awkward moment, often after a fall or when an arrangement a family has been holding together has finally stopped working. The first useful thing we can do is slow the conversation down and work out what is genuinely needed, which is sometimes less than people fear and sometimes rather more than they have been willing to admit. From there we plan the visits around the person instead of around our rota, asking what time they actually want to get up, which tasks they want to keep doing themselves and who should be contacted when something changes. We keep the same carers going to the same households wherever we can, because a familiar face does work that no amount of training replaces. Where sight or hearing is poor we adapt our communication properly. Our most recent overall rating from the Care Quality Commission is good.

Common questions about Helping Hands

Where is Helping Hands located?

Helping Hands is a home care agency based in Eastbourne, East Sussex (BN23 6FA), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Helping Hands provide?

Helping Hands is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Helping Hands's CQC rating?

Helping Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 29 June 2019. You can read the full CQC report from the link on this page.

Does Helping Hands provide dementia care?

Yes. Helping Hands supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Eastbourne

This agency provides care within approximately 10 miles of their Eastbourne office. Radius is approximate — claim to update

Contact Helping Hands Eastbourne

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 29 June 2019
  • Report published: 29 June 2019

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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