Nellies Complex Care

Nellies Complex Care is a home care agency in Stourbridge, Dudley (DY8 1TG).

About Nellies Complex Care

Nellies Complex Care supports people in and around Stourbridge in their own homes, often where needs are considerable and where support has to be planned carefully rather than assembled from a standard package. We work with older people, people living with a physical disability, people with sight or hearing loss and younger adults. Where somebody has complex needs, the quality of support depends almost entirely on whether the team know the person properly, so we keep the same carers with the same people and we take the time to train them around that individual rather than in the abstract. We also think honesty matters more in this kind of work than in any other. If something has not gone as it should, families should hear it from us first, and if we cannot safely meet a particular need we will say so rather than take somebody on. We have not yet received an overall rating from the Care Quality Commission, and we would rather state that plainly. Until we do, judge us on how clearly we explain what we can do and on whether we do it.

Care provided at Nellies Complex Care

Read the full inspection report on the CQC website.

Common questions about Nellies Complex Care

Where is Nellies Complex Care located?

Nellies Complex Care is a home care agency based in Stourbridge, Dudley (DY8 1TG), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Nellies Complex Care provide?

Nellies Complex Care is registered to provide care in people’s own homes, with support that includes Older person care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

Questions families ask about Nellies Complex Care

Can they support someone living with dementia at home?

No. Nellies Complex Care Ltd does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Nellies Complex Care Ltd covers roughly 10 miles from Stourbridge.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the West Midlands

Nellies Complex Care Ltd has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Nellies Complex Care Ltd. Actual fees depend on the room, the level of care and how it is funded.

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