CareYourWay Homecare

CareYourWay Homecare is a home care agency in Totnes, Devon (TQ9 7QE). It holds a CQC rating of Outstanding.

About CareYourWay Homecare

At CareYourWay Homecare, we support people in Totnes and across Devon to live well in their own homes, on their own terms. We believe that receiving care at home should feel personal and unhurried, and that the people we support deserve to be truly seen and heard, not just looked after. We work with a wide range of people, including older adults, younger adults, and those living with dementia, a learning disability, autism, mental health conditions, or a physical disability. Because our team supports such a varied group of individuals, we put a great deal of thought into how we match carers with the people they visit, making sure those relationships have real warmth and genuine consistency at their core. Our most recent inspection by the Care Quality Commission rated us as Outstanding, and we are genuinely proud of that recognition. It reflects the effort our whole team puts in, not just day to day, but in the quieter moments too, when nobody is watching but the person we are caring for. We are based in Totnes, and that local rootedness matters to us. We understand the communities here, the distances between rural addresses, and the importance of being reachable and responsive when families need us most. We are not a distant organisation. When you contact us, you speak to people who know the area and who are involved in the care we provide. Whether someone needs support for a few hours a week or a more involved package of care, we take the time to understand what matters to them personally. Their routines, their preferences, and the things that make their day feel good. That understanding shapes everything we do at CareYourWay Homecare, and it is what we are most committed to getting right.

Care provided at CareYourWay Homecare

Read the full inspection report on the CQC website.

Common questions about CareYourWay Homecare

Where is CareYourWay Homecare located?

CareYourWay Homecare is a home care agency based in Totnes, Devon (TQ9 7QE), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does CareYourWay Homecare provide?

CareYourWay Homecare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.

What is CareYourWay Homecare's CQC rating?

CareYourWay Homecare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 22 March 2019. You can read the full CQC report from the link on this page.

Does CareYourWay Homecare provide dementia care?

Yes. CareYourWay Homecare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about CareYourWay Homecare

Can they support someone living with dementia at home?

Yes. Yes. CareYourWay Homecare Ltd is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. CareYourWay Homecare Ltd covers roughly 10 miles from Totnes.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South West

CareYourWay Homecare Ltd has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from CareYourWay Homecare Ltd. Actual fees depend on the room, the level of care and how it is funded.

More about the care at CareYourWay Homecare

Dementia Care at CareYourWay Homecare

The gap between visits is where dementia care at home becomes difficult, since meals, medication and safety all rely on memory in between. CareYourWay Homecare includes dementia care in its registration alongside support for older adults. A consistent, familiar carer does more than any additional hour on the rota. Ask how many carers would be involved and whether they arrive at predictable times. Ask what staff are told to do about refusal of help, distress or leaving the house. Ask also how the agency tells a family when visits alone are no longer safe.

Home Care at CareYourWay Homecare

Choosing home care over a care home keeps somebody among their own things, and it also means the family carries more of the monitoring. CareYourWay Homecare in Totnes holds a home care registration covering the town and the wider Devon area. Its own text describes matching carers thoughtfully to the people they visit, and support that feels unhurried. The Care Quality Commission rated the agency outstanding when it inspected in March 2019, a high judgement that is now some years old. Devon County Council arranges home care for people who qualify after an assessment, while private rates in the South West run from £28 to £33 an hour. Ask about minimum visit lengths, sickness cover and who is contactable at night.

Older Person Care at CareYourWay Homecare

A shower, a hot meal and the right tablets at the right time are usually what stands between somebody and giving up their own home. CareYourWay Homecare is registered for older person care, covering personal care, medication prompts and companionship. What decides whether a package works is the rota rather than the brochure. Ask how long each visit lasts, how many carers would come over a month, and how closely times are kept. Ask what the agency offers in the evenings or overnight, and what it does when a carer cannot get in. Hourly rates across the South West commonly sit between £28 and £33, so ask how travel and bank holidays are charged.

Mental Health at CareYourWay Homecare

Dignity and routine do the heavy lifting in mental health support at home. Mental health conditions fall within the registration held by CareYourWay Homecare. Ask what training carers have, how a deterioration is noticed and reported, and who is contacted in a crisis. Ask also whether hours can be increased quickly when things are difficult.

Younger Adults at CareYourWay Homecare

Needing help at thirty is socially different from needing it at eighty, and the support should reflect that. Younger adults are included in the registration at CareYourWay Homecare. Reliable timing around work or study usually matters more than the total number of hours. Ask how flexible the rota is and whether support can be arranged away from the house.

Learning Disability and Autism at CareYourWay Homecare

Matching a carer well matters more for an autistic adult than almost any other factor. Learning disability and autism are covered by the registration at CareYourWay Homecare, which says it puts thought into how carers are paired with people. Councils usually commission this support, with annual reviews and sometimes a care and treatment review. Ask how sensory needs and communication preferences are recorded and respected.

Physical Disability at CareYourWay Homecare

Equipment, not extra hours, is usually what buys independence back. Physical disability is named in what CareYourWay Homecare is registered to provide. An occupational therapy assessment through the council can fund rails, a hoist or a wet room. Ask whether carers are trained on the equipment in the house and how visits needing two people are arranged.

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