Head Office

Head Office is a home care agency in Honiton, Devon (EX14 1PJ). It holds a CQC rating of Good.

About Head Office

Here at our home care agency in Honiton, Devon, we support people across a wide range of needs so that they can continue living well in the comfort of their own homes. We work with older people, younger adults, individuals living with learning disabilities or autism, people managing mental health conditions, and those working through alcohol or drug misuse challenges. Every person who comes to us brings a different set of circumstances, and we take the time to understand what matters most to each individual before putting any support in place. We are proud to hold a Good rating from the Care Quality Commission, which reflects the consistent, thoughtful work our team puts in day to day. It is not something we take for granted. We know that inviting a care worker into your home requires real trust, and we work hard to honour that trust every time we cross someone's threshold. Being based in Honiton means we are well rooted in the local community across East Devon. We understand the area, we know the pressures families here face, and we try to be genuinely useful rather than simply ticking boxes. Whether someone needs a little help in the morning or more regular visits throughout the day and week, we shape our support around their life rather than asking them to fit around a rigid structure. We believe good care is built on honest communication, consistency, and treating people as capable adults who have a say in how they are supported. Families and loved ones are always welcome to be involved in the process, and we make it straightforward to reach us when questions or concerns arise. If you are exploring home care options for yourself or someone close to you, we would be very happy to have a conversation about how we might help.

Care provided at Head Office

Read the full inspection report on the CQC website.

Common questions about Head Office

Where is Head Office located?

Head Office is a home care agency based in Honiton, Devon (EX14 1PJ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Head Office provide?

Head Office is registered to provide care in people’s own homes, with support that includes Older person care, Mental health care, Learning disability and autism support, Younger adults care, Substance misuse support. The full list of services is shown on this page.

What is Head Office's CQC rating?

Head Office is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 4 September 2018. You can read the full CQC report from the link on this page.

Questions families ask about Head Office

Can they support someone living with dementia at home?

No. Head Office does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Head Office covers roughly 10 miles from Honiton.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South West

Head Office has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from Head Office. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Head Office

Home Care at Head Office

Everything in home care follows from the assessment, which is why it should not be squeezed into twenty minutes. Visit length, frequency and timing determine both the cost and whether the arrangement works at all, and all three are easier to judge in person. Head Office in Honiton is registered to provide home care across Devon, with hourly rates in the South West generally between £28 and £33. The Care Quality Commission rated the service good overall at its inspection in September 2018, a report now some years old, so ask what has changed since. Ask also about minimum visit length, how lateness is handled, and the notice each side must give.

Alcohol and Drug Misuse at Head Office

Support around alcohol or drug dependency works best when it is warm about the person and clear about boundaries, with expectations agreed rather than imposed. Recovery is rarely a straight line, so a service that plans for setbacks is more use than one that treats them as failure. Head Office is registered for this area of support, so ask what experience staff actually have of dependency and which clinical or recovery services they work alongside.

Older Person Care at Head Office

The best test of an older person's care package is whether they still feel in charge of their own day. The visible work is help with washing and dressing, medication prompted or administered, meals prepared and a little company, but the order and pace should remain theirs. Head Office is registered for older person care, with South West rates commonly between £28 and £33 an hour. Ask how many different carers would come over a fortnight and whether a consistent few can be arranged. Ask what the last visit of the evening can be and what cover exists at weekends. Ask how the service notices and reports a change in somebody's condition.

Mental Health at Head Office

Dignity is easy to describe and easy to lose once support becomes routine, so the way carers speak and ask matters as much as what they do. Stability comes from regular visits, properly managed medication and somebody who notices early when things slip. Head Office is registered for mental health support, so ask about staff experience with particular conditions and what happens out of hours.

Younger Adults at Head Office

A life under 65 usually has commitments in it that care has to work around, from a job to the school run. Head Office is registered for younger adults, so ask how early and how late visits can run and how much flexibility exists week to week. Ask whether support can include getting out of the house rather than only tasks inside it.

Learning Disability and Autism at Head Office

A good plan names what the person is working towards and who is helping them get there, rather than listing tasks. Predictable routines and attention to sensory triggers such as noise and crowding make the difference between support that helps and support that overwhelms. Head Office is registered for learning disability and autism support, so ask how plans are written with the person and how often the council reviews them.

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