Hearts at Home Homecare

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About Us

At Hearts at Home Homecare, we provide personalised care and support to people in Chatteris and across Cambridgeshire who want to remain living comfortably and safely in their own homes. We know how much it means to stay in familiar surroundings, and we work closely with each person and their family to make sure the care we provide genuinely fits their life, not the other way around.

We support a wide range of people, including older adults, younger adults, and individuals living with dementia, a learning disability or autism, a mental health condition, a physical disability, or a visual or hearing impairment. Every person we work with has different needs and different routines, and we take the time to understand what matters most to each individual before we begin.

Our team is made up of people who genuinely take pride in the care they provide. We invest in thorough training so that everyone working with us has the knowledge and skills to deliver thoughtful, consistent support, whether that is help with personal care, assistance throughout the day, or specialist support for more complex needs.

We are proud that our most recent inspection by the Care Quality Commission awarded us an overall rating of good. That recognition reflects the effort our team puts in every single day, and it gives the families we work with confidence that their loved ones are in safe, capable hands.

If you are thinking about arranging care for yourself or for someone close to you, we would love to have a conversation. There is no obligation, and we are happy to take things at whatever pace feels right. Getting in touch with us is the first step towards finding a care arrangement that truly works, and we are here to help make that as straightforward as possible.

Common questions about Hearts at Home Homecare

Where is Hearts at Home Homecare located?

Hearts at Home Homecare is a home care agency based in Chatteris, Cambridgeshire (PE16 6TT), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Hearts at Home Homecare provide?

Hearts at Home Homecare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Hearts at Home Homecare's CQC rating?

Hearts at Home Homecare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 30 December 2021. You can read the full CQC report from the link on this page.

Does Hearts at Home Homecare provide dementia care?

Yes. Hearts at Home Homecare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Chatteris

This agency provides care within approximately 10 miles of their Chatteris office. Radius is approximate — claim to update

Contact Hearts at Home Homecare Limited Cambridgeshire

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

More about the care at Hearts at Home Homecare Limited Cambridgeshire

What each type of care involves, and the questions worth asking when you call or visit.

Older Person Care

Keeping someone at home often takes nothing more elaborate than a reliable carer twice a day. Hearts at Home Homecare Cambridgeshire is registered for older person care. The visits cover washing and dressing, prompting tablets, putting food together and noticing how a person is really managing. Cambridgeshire County Council carries out needs and financial assessments and may contribute towards a package. Ask how calls are timed, how many carers will attend over a month, and what happens when one is delayed. Whether evening or overnight visits are available should be confirmed rather than assumed.

Dementia

Dementia erodes the ability to absorb surprises, so a predictable carer at a predictable hour does genuine clinical work. Dementia care is one of the registrations held by Hearts at Home Homecare Cambridgeshire. The house itself is already familiar, but the kitchen, the stairs and the front door want revisiting as the condition develops. Ask how carers respond to distress, to refusal of help and to repeated questioning, and how it is recorded. It is reasonable to ask what dementia training the staff have had and who oversees them. Decide early how the package would expand if someone could no longer be left alone.

Learning Disability / Autism

The best support for an adult with a learning disability or autism tends to be the least intrusive that still works, with routines and sensory limits respected. Hearts at Home Homecare Cambridgeshire is registered for learning disability and autism. Councils commission most such packages against a plan with reviews, so ask when the last review happened and who contributed.

Mental Health

Where a mental health condition shapes someone's week, a carer who is consistent and unhurried matters more than almost anything else. Mental health falls within the registration held by Hearts at Home Homecare Cambridgeshire. Ask what training carers receive, how a crisis out of hours is escalated, and how the agency liaises with community mental health teams.

Physical Disability

Equipment that fits the person, and a carer who knows when not to help, are what keep a physically disabled adult independent. Physical disability is among the categories Hearts at Home Homecare Cambridgeshire is registered for. Ask who arranges an occupational therapy assessment, whether carers will use installed equipment, and how tasks needing two carers are staffed.

Visual / Hearing Impairment

Sight and hearing loss are mostly accommodated by what a carer habitually does rather than by what the agency owns. Hearts at Home Homecare Cambridgeshire is registered to support visual and hearing impairment. Families should ask how communication preferences are recorded and how an unfamiliar carer is prepared before the first visit.

Younger Adults

A thirty year old and an eighty year old do not want the same thing from a carer, and the timetable should show it. Younger adults are included in what Hearts at Home Homecare Cambridgeshire is registered to support. Ask how far call times can move, whether support covers work, study or getting out, and how often the plan is reviewed.

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 30 December 2021
  • Report published: 30 December 2021

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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