Pheonix Healthcare

Logo of Pheonix Healthcare, a home care agency in High Wycombe, Buckinghamshire, offering older person care, dementia care, mental health care and learning disability and autism support.

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About Us

At Pheonix Healthcare, we provide home care support to people living in High Wycombe and the surrounding areas of Buckinghamshire. We work with a wide range of individuals, including older adults, younger adults, people living with dementia, those with learning disabilities or autism, people managing mental health conditions, and individuals with physical disabilities or visual and hearing impairments. We also support people living with eating disorders, and we take that breadth of experience seriously when it comes to matching the right carer to the right person.

We know that inviting someone into your home takes trust, and we do not take that lightly. Our aim is straightforward: to help people live as independently and comfortably as possible in the place they know best. Whether someone needs a short visit each day or more intensive support, we try to build care around the individual rather than fitting people into a rigid routine.

We are aware that our most recent CQC inspection resulted in a "requires improvement" rating, and we want to be honest about that. We have taken the findings seriously and have been working through the areas identified, making practical changes to how we operate and how we monitor the quality of care being delivered. We believe transparency matters, and we would rather be straightforward with families than gloss over something important.

If you are looking for home care support for yourself or someone you love, we welcome the conversation. We are happy to talk through what we can offer, answer questions honestly, and give you the time you need to feel comfortable before making any decisions. You can get in touch with our team in High Wycombe, and we will do our best to help you find the right path forward.

Common questions about Pheonix Healthcare

Where is Pheonix Healthcare located?

Pheonix Healthcare is a home care agency based in High Wycombe, Buckinghamshire (HP11 1EZ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Pheonix Healthcare provide?

Pheonix Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Pheonix Healthcare's CQC rating?

Pheonix Healthcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 14 April 2022. You can read the full CQC report from the link on this page.

Does Pheonix Healthcare provide dementia care?

Yes. Pheonix Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of High Wycombe

This agency provides care within approximately 10 miles of their High Wycombe office. Radius is approximate — claim to update

Contact Pheonix Healthcare

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Eating Disorders: Sensitive, structured support around nutrition and mealtimes for people with an eating disorder.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 14 April 2022
  • Report published: 14 April 2022

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Requires Improvement
  • Caring: Good
  • Responsive: Requires Improvement
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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