Fountain Based

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About Us

We provide care to people in their own homes across Dagenham and the surrounding parts of east London. We work with older people and younger adults, people living with dementia or a mental health condition, people with a learning disability or autism, people with a physical disability, people with a visual or hearing impairment and people managing an eating disorder.

Visits cover personal care, support with medication, meals and drinks, help around the house and with shopping, and support to get out to appointments or into the community. We agree the shape of it with the person, and with family where they want that, then adjust it as circumstances change.

Our most recent inspection by the Care Quality Commission rated us requires improvement overall. We would rather say that plainly than leave you to find it somewhere else. We know which areas were raised, we have work under way, and we will go through the detail with anyone considering us or already using us. Families trusting a stranger with a relative's care deserve straight answers far more than they deserve a polished paragraph.

What we can commit to is being clear about what we can and cannot do, telling you promptly when something has gone wrong and what we are doing about it, and saying so honestly if somebody needs more support than we are the right people to provide.

Please get in touch if you would like to discuss care at home in east London.

Common questions about Fountain Based

Where is Fountain Based located?

Fountain Based is a home care agency based in Dagenham, Barking and Dagenham (RM8 3RU), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Fountain Based provide?

Fountain Based is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Fountain Based's CQC rating?

Fountain Based is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 1 September 2022. You can read the full CQC report from the link on this page.

Does Fountain Based provide dementia care?

Yes. Fountain Based supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Dagenham

This agency provides care within approximately 10 miles of their Dagenham office. Radius is approximate — claim to update

Contact Fountain Based Ltd

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Eating Disorders: Sensitive, structured support around nutrition and mealtimes for people with an eating disorder.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 1 September 2022
  • Report published: 1 September 2022

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Requires Improvement
  • Caring: Requires Improvement
  • Responsive: Requires Improvement
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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