Promise Care Services

Promise Care Services is a home care agency in Barking, Barking and Dagenham (IG11 8HE). It holds a CQC rating of Requires Improvement.

About Promise Care Services

Promise Care provides support to people in their own homes across Barking and Dagenham and the surrounding parts of east London. We work with older people and younger adults, people living with dementia or a mental health condition, people with a learning disability or autism, people with a physical disability, people with a visual or hearing impairment, people managing an eating disorder and people dealing with alcohol or drug misuse. Visits cover personal care, support with medication, meals and drinks, help around the house and with shopping, and support to get out to appointments or into the community. We agree the shape of it with the person, and with family where they want that, then adjust it as circumstances change. Our most recent inspection by the Care Quality Commission rated us requires improvement overall. We would rather say that plainly than leave you to find it somewhere else. We know which areas were raised, we have work under way, and we will go through the detail with anyone considering us or already using us. Families trusting a stranger with a relative's care deserve straight answers far more than they deserve a polished paragraph. What we can commit to is being clear about what we can and cannot do, telling you promptly when something has gone wrong, and saying so honestly if somebody needs more support than we are the right people to provide. Please get in touch if you would like to discuss care at home in east London.

Care provided at Promise Care Services

Read the full inspection report on the CQC website.

Common questions about Promise Care Services

Where is Promise Care Services located?

Promise Care Services is a home care agency based in Barking, Barking and Dagenham (IG11 8HE), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Promise Care Services provide?

Promise Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Promise Care Services's CQC rating?

Promise Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 30 September 2023. You can read the full CQC report from the link on this page.

Does Promise Care Services provide dementia care?

Yes. Promise Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Promise Care Services

Can they support someone living with dementia at home?

Yes. Yes. Promise Care Services Ltd is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Promise Care Services Ltd covers roughly 10 miles from Barking.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the London

Promise Care Services Ltd has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from Promise Care Services Ltd. Actual fees depend on the room, the level of care and how it is funded.

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