Norfolk House Care Home

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About Us

We at Norfolk House Care Home are proud to offer compassionate residential care in the heart of Wigan, providing a warm and welcoming home for older people across the local community and beyond.

Nestled within the WN postcode area of Wigan, our home enjoys a setting that combines the familiarity of a well established Northwestern town with the peace and comfort residents deserve. The surroundings offer a reassuring sense of place, making it easy for family and friends from across Wigan and the wider borough to visit regularly and stay closely connected with their loved ones.

Our specialisms centre on older person care, residential care, dementia care and respite stays. For families, this means a genuine breadth of support under one roof. Whether a loved one requires long term residential living, specialist understanding for the challenges of dementia, or a short respite break to allow a carer time to rest, we approach every stay with patience, warmth and dignity. Our team takes time to learn each resident's life story, preferences and routines, because we believe truly personalised care begins with truly knowing the person.

For those living with dementia, we focus on creating a calm, familiar environment where gentle reassurance, meaningful daily activity and a consistent, friendly approach help residents feel safe and understood. For respite guests, we aim to make every stay feel seamless and comfortable, offering the same quality of attention as our permanent residents enjoy, whilst giving family carers the peace of mind they need to take a well earned pause.

We are proud to hold an overall CQC rating of Good, following our most recent inspection in September 2023. Reassuringly, we achieved a Good rating across all five key domains: Safe, Effective, Caring, Responsive and Well led. For families, this consistency reflects a home where safety, kindness, strong leadership and responsive support all work hand in hand, giving loved ones confidence in the care being provided every single day.

Choosing a care home is one of the most important decisions a family can make, and we understand the emotions involved. If you are exploring options for a parent, partner or relative in the Wigan area, we warmly invite you to get in touch with Norfolk House Care Home. We would be delighted to answer your questions, listen to your loved one's needs and welcome you to see for yourself the caring community we have built here.

Common questions about Norfolk House Care Home

Where is Norfolk House Care Home located?

Norfolk House Care Home is a residential care home in Wigan, Wigan, WN6 7BJ. You can view its exact location and get directions from the map on this page.

What type of care does Norfolk House Care Home provide?

Norfolk House Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.

What is Norfolk House Care Home's CQC rating?

Norfolk House Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 30 September 2023. You can read the full CQC report from the link on this page.

Does Norfolk House Care Home provide dementia care?

Yes. Norfolk House Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Norfolk House Care Home offer respite or short-term care?

Yes. Norfolk House Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Norfolk House Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Norfolk House Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Norfolk House Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Norfolk House Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Norfolk House Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. Norfolk House Care Home is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 30 September 2023
  • Report published: 30 September 2023

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the North West

Norfolk House Care Home has not published its fees yet. These are typical weekly fees for the North West, so you know roughly what to expect before you call.

Indicative figures for the North West, not a quote from Norfolk House Care Home. Actual fees depend on the room, the level of care and how it is funded.

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