Westall House

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About Us

We at Westall House are proud to offer a warm and welcoming residential care home nestled in the peaceful village of Horsted Keynes, West Sussex. Our home provides compassionate residential care, dementia care, and respite support for older people and younger adults, all delivered within a setting that feels like a true home from home.

Set within the tranquil countryside of the RH postcode area, our surroundings offer residents the gentle rhythm of village life alongside the natural beauty of the Sussex landscape. The quiet lanes, mature gardens, and rural charm of Horsted Keynes create an atmosphere of calm and reassurance, whilst still keeping residents connected to the wider community. Inside, we strive to create spaces that feel comfortable, familiar, and dignified, where every resident can enjoy the sense of belonging that a good home provides.

Our care is shaped around the individual. For older people and those living with dementia, we focus on gentle routines, meaningful moments, and person centred support that honours each resident's history, preferences, and personality. Families can take comfort in knowing that their loved ones are supported by a team who take the time to truly listen and understand. For younger adults in our care, we recognise the importance of independence, purpose, and choice, and we work closely with each individual to build a lifestyle that reflects their own goals and interests.

We also offer respite care, providing a valuable option for families who need short term support, whether following a hospital stay, during a period of recovery, or simply to allow a regular carer some time to rest. Guests staying with us for respite receive the same warmth, attention, and quality of care as our permanent residents.

We are immensely proud to hold an Outstanding overall rating from the Care Quality Commission, with Outstanding marks in the Caring, Responsive, and Well led domains, and Good ratings in Safe and Effective. This recognition reflects the dedication of our team and the culture of kindness, responsiveness, and strong leadership that runs through everything we do. For families, an Outstanding rating offers meaningful reassurance that the care provided here meets the very highest standards.

Choosing a care home is one of the most important decisions a family can make, and we understand the emotions that come with it. We invite you to get in touch with us at Westall House to learn more about our home, arrange a visit, and discover the difference that truly personalised, heartfelt care can make for your loved one.

Common questions about Westall House

Where is Westall House located?

Westall House is a residential care home in Horsted Keynes, West Sussex, RH17 7BS. You can view its exact location and get directions from the map on this page.

What type of care does Westall House provide?

Westall House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Younger adults care, Respite care. The full list of services is shown on this page.

What is Westall House's CQC rating?

Westall House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 27 April 2018. You can read the full CQC report from the link on this page.

Does Westall House provide dementia care?

Yes. Westall House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Westall House offer respite or short-term care?

Yes. Westall House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Westall House

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Westall House

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Westall House is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Westall House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Westall House offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Westall House supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 27 April 2018
  • Report published: 27 April 2018

Overall: Outstanding

  • Safe: Good
  • Effective: Good
  • Caring: Outstanding
  • Responsive: Outstanding
  • Well-led: Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the South East

Westall House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Westall House. Actual fees depend on the room, the level of care and how it is funded.

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