Crossways is a care home for the elderly, housed in a beautiful detached house in the exclusive area of Lindfield close to Haywards Heath. We are registered to accommodate up to twenty five people aged 65 and over, including married couples and partners, and we also offer respite. Our aim is to enable our residents to continue living as independently as possible by receiving 24 hour care and support. Our policy is to provide a secure, relaxed and homely environment in which the care, well being and comfort of our residents are of prime importance. Our rooms are all individually decorated and residents are encouraged to bring their own personal possessions to create a home from home feel. We value each and every individual who comes to live at Crossways and welcome applications from people from all walks of life. You are assured that you will be treated with respect and dignity according to your individual needs and wishes. Life at Crossways is about creating a true home, not just providing care. Each day is shaped around the individual, from familiar routines and favourite activities to meaningful social moments.
Crossways Residential Care Home is a residential care home in Lindfield, West Sussex, RH16 2AA. You can view its exact location and get directions from the map on this page.
Crossways Residential Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.
Crossways Residential Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 16 August 2019. You can read the full CQC report from the link on this page.
Yes. Crossways Residential Care Home offers respite and short-term care, as well as longer-term placements. Availability changes regularly, so it is best to enquire directly.
Fees at Crossways Residential Care Home typically range from £1,400 to £1,600 per week, depending on the level of care needed. Use our funding tools to estimate what financial support you may be entitled to.
Crossways Residential Care Home is registered for up to 25 residents. Contact the home to check current availability.
What each type of care involves, and the questions worth asking when you call or visit.
Everyday help for older people usually means a hand with washing and dressing in the morning, prompting or administering medication at the right times, support at mealtimes, and the quieter but equally important work of companionship through the day. Crossways is registered to provide this kind of personal care for people aged 65 and over in Lindfield, and the CQC rated the home good at its August 2019 inspection. Families comparing homes in West Sussex should ask how morning and evening routines are organised, how staffing changes overnight, and how call bells are answered after dark. It is also worth asking how medication is recorded, how GP visits are arranged, and how staff get to know a new resident's preferences. Weekly fees across the South East typically sit between £1100 and £1450.
In early stage dementia, most people still manage much of their own day but benefit from gentle prompting, predictable routines and reassurance when memory slips. Crossways is registered to support mild dementia alongside general older person care. Ask how the home helps residents keep familiar habits, how changes in memory are noticed and shared with families, and whether staff have experience supporting people who are still largely independent.
Settling in for the long term often begins with a trial period, followed by a review after the first few weeks to check the placement is working. Fees can change over time as needs increase or as annual rates are updated, so ask Crossways how reviews are handled and how any changes are communicated. Bringing photographs, small furniture and personal possessions helps a room feel like home from the first night.
Short breaks usually need booking well in advance, particularly around holidays, and most homes ask for a minimum stay of one or two weeks. Pack comfortable clothing, toiletries, current medication in its original packaging, and a few familiar items for the room. Respite at Crossways can also serve as a trial run before any decision about permanent care, so ask about availability, minimum stays and what a typical day looks like.
Residential care covers help with daily living rather than clinical nursing tasks, so it suits older people who need support with personal care, meals, laundry, medication and company but do not require care from a registered nurse. Where nursing needs develop, a district nurse or GP is usually brought in, or a move to a nursing home may be discussed. Crossways in Lindfield is registered for residential care for up to twenty five people aged 65 and over, in a detached house close to Haywards Heath. Families should ask how meals and menus are planned, what activities happen during a typical week, and how the home responds if a resident's needs increase. Indicative weekly fees in the South East run from about £1100 to £1450, while West Sussex County Council usually funds around £800 to £950.
Selvarajen Amoorthasamy
Home Manager
"Selvarajen, who is best known as Kelvin, has been with us since 2005. Kelvin has over 18 years of care experience and became manager of the home in June 2018. Kelvin has a calm nature, is great with all staff members and residents. He is a natural leader, who is respected by his peers, a true professional and has led Crossways successfully for many years."
A warm welcome — step by step
Moving into a new home is a big step. Here's exactly how we welcome every new resident and family during those all-important first two days.
Before arrival
We prepare your room, note your dietary needs, routines and preferences, and agree an arrival time that suits you and your family.
Hour 1
You are greeted by name at the door and introduced to your key worker over a cup of tea. Nothing is rushed.
Hours 2 to 3
We help you unpack and arrange your photos, ornaments and familiar belongings so your room feels like your own from the very first day.
Day 1 lunch
We introduce you to the dining room, note your favourite meals, and you meet a few fellow residents over lunch at your own pace.
Day 1 afternoon
You meet the carers on shift and, if you wish, take a gentle tour of the home and gardens so you know where everything is.
Day 1 evening
We explain the evening routine, show you your call bell, and introduce the night team so you feel safe and cared for overnight.
Day 2 morning
You and your family sit with a senior carer to build your personalised care plan around your history, routines and wishes.
Day 2 midday
We invite you to an activity that matches your interests, from music to gardening, with no pressure to take part.
Day 2 afternoon
Your key worker checks in with you, shares an update with your family, and adjusts anything that would make you more comfortable.
"Every resident deserves a welcome that feels like coming home."
Care Quality Commission (CQC) Rating
Overall: Good
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
Our home offers 19 single bedrooms and 3 double bedrooms, most with en suite facilities and a TV in every room. Each room has three electrical sockets, a telephone point and an emergency call system connected to central points in the home so our carers can respond quickly. Rooms are all individually decorated and we regularly update them, but residents are warmly encouraged to bring their own personal possessions, and even items of furniture, to create a true home from home feel. There is a lift to the first floor and a chair lift for those who prefer the stairs, and communal lounges and a dining room with views to the garden are available on the ground floor.
At Crossways Residential Care Home, we believe that a rich and varied daily programme is at the heart of a fulfilling life. Our activities are thoughtfully designed to support physical wellbeing, mental stimulation and social connection, so every resident has something to look forward to each day. From gentle morning exercise to creative afternoon sessions and live entertainment, our activities team works hard to make every week special.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Below are some images of our brilliant entertainers and the activities that take place in our care home.
Find out about our approach to food, nutrition and dining.
Menu Rota: 4 weeks
Our Rotating Menu
Our head chef Glenn Stacey plans menus that change with the seasons, making the most of fresh ingredients as they come into their best throughout the year. We rotate our dishes regularly so there is plenty of variety from day to day, and we are always happy to talk with residents about their tastes and preferences. Meals are prepared here each day, with familiar favourites sitting alongside something new to try.
Example dishes include:
"Roast dinners are a firm favourite of the residents and vegetarian alternatives are available too. Each day there are two choices for lunch and supper."
Glenn Stacey
Head Chef
"At Crossways, our head chef Glenn Stacey brings warmth and care to every meal he prepares. Cooking for up to 25 residents, Glenn takes real pride in creating food that feels comforting and familiar, the kind of dishes that bring a smile at mealtimes. He enjoys getting to know each resident, learning their tastes and preferences so everyone feels looked after. Whether it is a hearty favourite or something a little special, Glenn's kitchen is at the heart of daily life here in Lindfield."
Our Kitchen
Our Food & Dining Standards
The sections below outline the specific food and dining standards we uphold at Crossways Residential Care Home. Click any category to expand it and see exactly what we offer — from allergen management and menu variety to dignity, hospitality, and sustainability.
Health and Nutrition The preparation, nutritional value and presentation of food.
Nutritious Food Outside Standard Mealtimes
Service
Hygiene — Ratings and Standard
Allergen Management
Dining Settings
Variety
Menu
Resident Input
Independence
Individuality Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Medical and Dietary Preferences
Care — Quality Service Delivering a respectful and quality service.
Hospitality
Dignity
Attention
Waste Management Being environmentally and socially responsible.
Food Source and Quality
Energy Use and Footprint
Our days follow familiar, comforting routines. Residents begin with an early morning cup of tea between 6.45am and 7.00am, followed by breakfast at 7.30am. Mid morning brings coffee and an activity such as games and exercise, knit and natter, arts and crafts, or carpet games. Lunch is served from 12.30pm, then afternoon activities including board games, puzzles, bingo, quizzes or a film, with afternoon tea at 3pm. Supper is served from 5.30pm and an evening drink is offered at 7.45pm. Drinks and snacks are available throughout the day on demand.
All food is freshly cooked on the premises by our chefs and special dietary needs can be catered for. We ensure that all our residents get a nutritionally balanced diet and we offer a varied menu throughout the day with many choices. Each day there are two choices for lunch and supper, and every resident is asked which they prefer or an alternative is found. Residents may eat in the dining room, which overlooks the garden, or in their own rooms if they prefer, and family and friends are welcome to eat with us too.
Our chefs take pride in creating menus that are varied and interesting, cater to dietary requirements and are based on resident feedback and requests. Roast dinners are a firm favourite of the residents and vegetarian alternatives are always available. Each day there are two choices for lunch and supper, and if neither suits an alternative is found. Special needs can be catered for by the chef, and drinks and snacks are available as and when required and on demand throughout the day.
We offer care on a 24 hour basis and our team of qualified and experienced staff will ensure that all our residents, whether long term or respite, receive excellent care. Our staff receive regular training to ensure that they become proficient carers and that they always work to national standards. We are a family run home led by Manager Selvarajen Amoorthasamy, who has over 17 years of experience in caring. We provide comprehensive training for all types of people, from those with no experience looking to start a career in care to dedicated qualifications for experienced carers.
Crossways is housed in a beautiful detached house in the exclusive area of Lindfield close to Haywards Heath. We have 19 single and 3 double bedrooms, most with en suite facilities and a TV in every room. Each room has three electrical sockets and an emergency call system connected to central points in the home. Our rooms are all individually decorated and residents are encouraged to bring their own personal possessions to create a home from home feel. There is a lift to the first floor and a chair lift to assist those who prefer the stairs.
In daily life residents are encouraged to be as independent as they are able and to make decisions themselves. We hold regular resident and family meetings and conduct surveys to ensure we are meeting needs, understand any concerns and hear suggestions. Residents can look after their own money if they wish, or we can hold petty cash on their behalf, and menus are shaped by resident feedback and requests so that our chefs create dishes people genuinely enjoy.
We have a lounge and dining room on the ground floor at the rear of the building with views to the garden, and the garden itself is accessible to wheelchair users. We are very lucky to be situated in the heart of West Sussex and surrounded by beautiful local venues. Our team regularly book external trips including National Trust parks and houses, local garden centres, Tilgate Park, Brighton Marina, Tulleys Farm, Holmbush Farm and trips to the seaside. Each summer we host a BBQ where residents and family can enjoy the sun.
We aim to enable our residents to continue living as independently as possible by receiving 24 hour care and support. We value each and every individual who comes to live at Crossways and welcome applications from people from all walks of life. You are assured that you will be treated with respect and dignity according to your individual needs and wishes. Each day is shaped around the individual, from familiar routines and favourite activities to meaningful social moments. Our activities are adapted to the residents' personal capabilities so that everyone can take part in a way that suits them.
We welcome and encourage family and friends to visit their loved ones. If you are not able to visit you are welcome to telephone, send post, email or gifts, and you can of course also take residents out for visits, day trips or holidays. Family and friends are welcome to eat with us at Crossways. Our phones are cordless, enabling residents to take a call privately in their room, and we welcome friends and family to continue to send post, donations and gifts.
All rooms are fitted with an emergency call system that is connected to central points in the home so that carers can hear and respond quickly. Each room also has three electrical sockets and a TV, and if a resident wishes to have a landline we can help facilitate the installation. Our phones are cordless, enabling residents to take a call privately in their room, and we keep up to date with Government guidance to make sure our residents and staff are safe.
Crossways is a family run home with a long standing team of exceptional people. Our Manager Kelvin has been with us since 2005 and has a calm nature, is great with all staff members and residents, and is a natural leader respected by his peers. Our chef Glenn joined in 2013, our activities coordinator Jackie has been with us for over 10 years, and care assistant Monika is dedicated, hard working and highly thought of by everyone at Crossways. We are immensely proud of our staff and team.
We offer care on a 24 hour basis. Our aim is to enable our residents to continue living as independently as possible by receiving 24 hour care and support, day and night, from our qualified and experienced team.
We value each and every individual who comes to live at Crossways and welcome applications from people from all walks of life. You are assured that you will be treated with respect and dignity according to your individual needs and wishes. We have a regular Anglican church service within the home, with The Revd Beverley Miles conducting a service on Wednesdays and All Saints church usually visiting on the first Sunday of the month, and we can arrange services for other faiths on request.
A volunteer from the charity Pets as Therapy (PAT) visits Crossways once a month with her gorgeous miniature long haired dachshund for periodic visits, which the residents very much enjoy. Pets are also allowed to visit residents in the home, although they are not able to stay overnight. We have also welcomed exciting animal visits from ZooLab UK and from snakes and critters sessions as part of our activities programme.
(2 total) Average 5.0 out of 5
Review from Gilda Ong (Google Review)
Submitted via Website
Overall Experience: 5 out of 5
I was right when I recommend my friend's mum to stay in Crossways, she is satisfied and well looked after by the lovely staff, food is lovely too. Management is amazing. I will recommend this care home again and again.
Review from Verified reviewer (Family of Resident (carehome.co.uk Review))
Submitted via Website
Overall Experience: 5 out of 5
Brilliant home to care for your loved ones. Our mum lived happily here for four years. They were continually helpful, kind and consistent in the great care given. The rooms are bright and airy, and throughout the COVID time, they have kept everyone safe. Mindful of the need to maintain contact as best as circumstances allow.
Registered Manager
Kelvin has been with us since 2005, has over 18 years of care experience and became manager in 2018. Calm and respected by his peers, he is a natural leader who has led Crossways successfully for many years.
Chef
23 years at this home
Why I care: Glenn has been with us since 2013. A very experienced chef who produces fine home-cooked, nutritional food daily. Glenn is always the first person in the morning to have a joke and giggle with the staff and residents.
Activities Coordinator
15 years at this home
Why I care: Jackie has been with us for over 15 years. She is our resident activities coordinator and qualified hairdresser, a service provided twice per week and available to all residents. Jackie is naturally creative & engaged with all residents through daily varied activities to keep residents stimulated.
Care Assistant
Why I care: Monika is a very experienced member of the team. She is dedicated, hard-working and highly thought of by everyone at Crossways. Monika is always calm and approachable, and nothing is ever too much trouble for her. She greets everyone with a smile and is one of the friendliest people you could ever wish to meet
Senior Care Assistant
15 years at this home
Why I care: Alma has been with us since 2008 and is a much-loved member of the team. She has a wealth of knowledge and experience, a smile that lights up the darkest of rooms and a very highly respected member of the team.
Chef
Why I care: Jan has been with us for over 7 years. Nothing is too much trouble for Jan, a lovely man who is a well-respected team member and cooks the most beautiful food for all residents and staff.
Acting Senior Carer
Why I care: Mary has been with us for just over 8 years. Mary is the most helpful, caring, friendly person you could ever meet. She is highly respected by all team members and loved by all the residents.
Administrator
Senior Care Assistant
Why I care: Manu joined the Crossways Team at the beginning of 2022 and has quickly settled in, providing excellent, professional care to the residents. He is very friendly, always willing to help and is highly thought of by residents and staff alike. Manu has a smile for everyone.
Senior Care Assistant
Why I care: Mintu joined Crossways early this year. She is a very kind and gentle lady who is always very approachable. Nothing is too much trouble and she carries out all her duties with a smile.
Housekeeper
Why I care: Murugaiyan has been with us on a part-time basis for 4 years. Another perfectionist who works closely with all team members to make sure all residents’ rooms and social areas are meticulously clean.
Care Assistant
Why I care: Mariana has been working at Crossways for over six years. She is passionate about the care she provides and the needs of the people she cares for. She is a helpful, caring and approachable lady, supportive of team members and residents alike. Nothing is too much trouble for Mariana, and she is well thought of by all the residents who appreciate her calm, patient manner and warm smile.
Activities Coordinator
Care Assistant
Care Assistant
Care Assistant
Housekeeping / Kitchen Assistant
Care Assistant
2 beds available now
Crossways Residential Home, 2 Sunte Avenue, Lindfield, West Sussex, RH16 2AA
Yes, we are welcoming new residents to our care home. Please get in touch to register your interest and we can arrange a tour so you can see the home and meet our friendly staff.
Absolutely, we would like you to come and have a tour, it is the best way to get a feel for Crossways and determine whether we will be a good fit for your loved one. You can meet our friendly carers and management, and they can answer any specific questions you may have.
We welcome and encourage family and friends to visit their loved ones. If you are not able to visit you are welcome to telephone, send post, email or gifts. You can, of course, also take residents out for visits, day trips or holidays.
We have 19 single and 3 double bedrooms, most with en-suite facilities and a TV in every room.
In conjunction with our carers and dedicated activities manager, our team put together daily and weekly activities for all residents. These activities include; Floor basketball, Word games, Movement to Music, Quizzes, Bingo, Colouring & Painting, Balloon play, Story-time / read aloud, Board games, Crossword club, Baking, and Art club, Activities with care staff and Word Games to name a few.
Yes. We welcome friends and family to continue to send post, donations and gifts to residents in our care homes. Some of our residents have recently celebrated birthdays and have enjoyed receiving gifts.
Absolutely. All food is freshly cooked on the premises, and special needs can be catered for by the chef. Roast dinners are a firm favourite of the residents and vegetarian alternatives are available too. We ensure that all our residents get a nutritionally balanced diet and so we offer a varied menu throughout the day with many choices. Early morning cup of tea 6.45am – 7.00am; Breakfast 7.30am – 8.15am; Morning coffee 10.30am – 10.45am; Lunch 12.30pm – 1.30pm; Afternoon tea 3.00pm – 3.15pm; Supper 5.30pm – 6.30pm; Evening drink 7.45pm – 8.00pm. Drinks and snacks are available as and when required and on-demand.
You can continue to use your own GP if you wish. Most long-term residents are registered with Lindfield Medical Centre as one of their GPs visits Crossways weekly.
We can liaise with and make referrals to any specialist services and facilities through the GP. We have a chiropodist that visits every 6 weeks and is available to residents. We have regular visits from Specsavers for eye testing, ophthalmic services and hearing, and can arrange additional visits as required with these or other providers. We can arrange dentist appointments on request.
Yes. Twice per year Visioncall attends to carry out eye tests on all residents. If we feel an additional test is required outside of these twice-yearly bookings we are able to organise accordingly.
We don't have a regular dentist who comes to visit our residents, however, we can organise appointments upon requests from either the resident or friends and family.
Yes. We have a car park at the front of the building.
We regularly update our rooms and they are furnished, however if a resident wishes to make changes or bring items of furniture or their own TV this can be accommodated.
Yes. If a resident wants to have a landline we can help facilitate the installation, however the phone bills must be set up for the resident or a family member to pay directly. Of course, residents are welcome to bring a mobile phone.
Yes. All rooms are fitted with an emergency call system that is connected to central points in the home so carers can hear and respond.
Each room has 3 electrical sockets.
We have a lounge/ dining room on the ground floor at the rear of the building with views to the garden, along with a separate lounge on the ground floor at the front and a small quiet lounge/ hairdressing room on the 1st floor. All communal areas have toilet facilities within easy reach.
Yes. Each bath is a mobility bath providing easy access for residents. En-suite bathrooms have a mobility bath or shower.
Mostly. All ground floor areas, including the garden, are accessible, and we have a lift to the first floor. There are five 1st floor rooms that do not have step-free access.
Yes absolutely. In daily life residents are encouraged to be as independent as they are able and make decisions themselves. We hold regular resident/ family meetings and conduct surveys to ensure we are meeting needs, understand any concerns and hear suggestions.
